Which has better reviews, Case Tracer or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the higher average rating (4.9★ from 529 reviews) compared to Case Tracer (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Case Tracer or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing holds the higher average rating (4.9★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Case Tracer or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Both apps are one-click installs from the Salesforce AppExchange. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the deeper published review base (529 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Case Tracer typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing typically suits early-stage and growth-mode teams based on its published review base (529 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Case Tracer and Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Migration support varies by app and category. Case Tracer and Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Case Tracer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Case Tracer vs Chargent Payment — Salesforce

Case Tracer vs Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Name: Case Tracer
Availability: OnlineOnly
Rating: 1 (1 reviews)

Side-by-side comparison · 24 data points

Case Tracer

1.0·1reviews

Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.

salesforcefree

Change

1. Listing metadata

Field-level data

	Case Tracer	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing
Tagline	“Case Tracer enhances the capabilities of the agents to manage their time and prioritize Cases effectively. It also allows users to track field changes in case history effectively and simplifies the process of identifying and merging similar Cases.”247 chars	“• PCI Compliant Credit Card & ACH Payments • Automated & Compliant Card Surcharging • Recurring Billing, Subscriptions Payments, & Automatic Payment Recovery • Self-Service Payments in Experience Cloud • 30+ Direct Payment Gateway Integrations”243 chars
Description	495 / 2000 chars25% used	1193 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	BJIT Group	Chargent by AppFrontier LLC
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Case Tracer and Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing
Metric	Case Tracer	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing
Rating	1.0 ★	★ 4.9 ★
Total reviews	1	★ 529
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	3 tiers
Listed features	5	★ 9
Languages	1 supported	1 supported
Listed since	Apr 2024	Mar 2009

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Case Tracer's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Case Tracer offers a free tier (free) while Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the larger user base (529 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Case Tracer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing; mid-market and enterprise admins with specific feature requirements should evaluate both — Case Tracer's 1-review base may include the workflow context that matches your specific use case better than Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Case Tracer audit • Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing audit

Last updated	—	—

3. Features

As listed by each developer

Case Tracer

SESSION TIMER: ✅ Tracks the time spent by agents on individual case records ✅ Timer starts and stops based on user interactions and case status changes
RECOMMENDED RESPONSE TIME: ✅ Monitors the time taken to initiate action on case records ✅ Automatically starts based on user interactions, community portal activity, or case updates ✅ Configurable timer stages and criteria for automatic start/stop
CASE MATCHING & CASE MERGING: ✅ Identifies and merges duplicate case records for streamlined data management
CASE TRACER HISTORY TRACKING: ✅ Tracks changes in case history for enhanced visibility ✅ Automatically creates history tracking records for standard or custom fields
UTILITY BAR: ✅ Provides a simplified interface for case tracking within Salesforce ✅ Visualizes ongoing staged cases, owned cases, and queues for agents and support team managers

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

💳 Collect Payments in Salesforce Take PCI Compliant payments right where your customer data lives - in Salesforce. Payment-enable any page or app in your Salesforce org, and empower your team to be more efficient and to better serve customers.
💳 Collect Missed & Late Payments with Automation Improve cash flow, reduce Days Sales Outstanding (DSO), and automate manual AR tasks with a no-code solution. This allows you to free up valuable resources for other business critical tasks.
💳 Automate Recurring Subscription Billing Leverage set-and-forget recurring billing to enhance cash flow predictability and increase customer retention.
💳 Intelligent, Flexible Developer Toolbox Create customized payment solutions, integrate seamlessly with other systems, and enhance the reliability of your payment processes with our suite of powerful developer tools - including our REST API.
💳 Reduce Payment Collection Overhead Configure self-service payment options in your Experience Cloud or Site in just minutes. Send payment request links with the click of a button, empowering your customers to submit payments at their convenience.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Case Tracer	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing
commerce cloud	Not ranked	#1
health	Not ranked	#1
people	Not ranked	#1
optimize	#5	Not ranked
case management	#7	Not ranked

7. App details

Long-form description · keyword frequency

Case Tracer

This application expands the functionalities of the default Case object, providing users with advanced features. With tools like the 'Session Timer' and 'Recommended Response Time' agents can efficiently manage their time and prioritize cases effectively. The 'Case Tracer History Tracking' feature enables users to monitor changes in case history seamlessly. Furthermore, the 'Case Matching & Case Merging' functionality simplifies the process of identifying and merging similar case records.

Top keywords

case4×5.97%
'case2×2.99%
history2×2.99%
users2×2.99%

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Take payments everywhere in Salesforce - with streamlined tools to help you collect more revenue. Automated AR, subscription billing, surcharging, & more. Compliant, secure payments in over 150 currencies, and over 100 countries, including the US, Australia, and UK. - Card, Debit, & ACH Payments - One-time, scheduled, & subscription payments - Self-service payments in Experience Cloud - Payment request email links - Automated Collections - Card Surcharging - PayPal Wallet Powerful developer tools: - REST API (Flow & Apex) - Multi-Gateway Tokenization - Smart Payment Routing - Chargent Custom Checkout Payment-enable: - Salesforce Billing / CPQ - Commerce Cloud - Revenue Cloud Billing / Advanced - Data 360 30+ Direct Payment Gateway Integrations: - Adyen - AstroPay - Authorize.net - Barclaycard - Bluepay / Clover - BlueSnap - Braintree - CSG Forte - Cybersource - Deluxe - eProcessingNetwork - eWay - Ezidebit - Fat Zebra - iATS Payments - Linked2Pay - MerchantE - Merchant Warrior - ModusLink - Moneris - NMI - Paya - PayPal / Payflow Pro - Paysafe - PayTrace - PayU - Realex / GlobalPayments - Rectangle Health - SecureCo - Stripe - Transact Pro - USAePay - VeriPay - WorldPay

Top keywords

payments6×3.21%
billing3×1.60%
cloud3×1.60%
payment3×1.60%
automated2×1.07%
card2×1.07%
paypal2×1.07%
pro2×1.07%
revenue2×1.07%
salesforce2×1.07%
subscription2×1.07%
surcharging2×1.07%

Case Tracer vs Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Case Tracer

1. Listing metadata

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Case Tracer · 0 changes

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing · 1 changes

7. App details

Frequently asked

Is Case Tracer or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing cheaper?

Which has better reviews, Case Tracer or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Should I choose Case Tracer or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Which is faster to set up, Case Tracer or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Case Tracer and Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?