Proactive Service Intelligence with Data Cloud | Tableau Accelerator
Answer Key Business Questions Which support cases are the highest priority at a glance? What website pages have a customer visited, how much have they spent (and on what types of services or products), their current and historic NPS and CSAT, and other key points in their journey? What was a customer doing or viewing on the website when they opened a case? How many cases has a customer opened and how quickly have they been resolved in the past? Who is my customer? (E.g., where do they live, how old are they, and how can I contact them?) How satisfied has this customer been with their past service experiences? How much has the customer spent with us, and on what, each month over the last six months? Monitor and Improve KPIs Number of cases by customer and speed of resolution Historic website activity by the customer, as well as key touchpoints Insight into historic customer purchases, as well as revenue generated by customer Case information such as customer website activity during case creation
Top keywords
- customer11×6.29%
- website4×2.29%
- case3×1.71%
- cases3×1.71%
- historic3×1.71%
- key3×1.71%
- activity2×1.14%
- much2×1.14%
- opened2×1.14%
- past2×1.14%
- spent2×1.14%
- website activity2×1.14%
GreatVines Beverage Sales Execution Platform - CRM, Analytics, Surveys, and More
Andavi Solutions (GreatVines) delivers advanced sales execution technology for beverage alcohol and CPG organizations across 15+ countries. Our Salesforce-native platform unifies CRM, trade promotion management, pricing, and national account management with AI-powered sales execution. Field teams can capture shelf, display, and menu photos that are instantly transformed into actionable data through image recognition, enabling planogram validation, pricing compliance, and retail execution scoring. With advanced image recognition, teams can turn shelf, display, and menu photos into actionable compliance data in real time—validating planograms, pricing, and promotional execution without adding administrative burden. Activate your brand by planning and managing sales execution across your entire team and account network. Create account-specific objectives or market-wide activity goals tied directly to revenue-driving actions, ensuring measurable impact in the field.
Top keywords
- execution5×4.00%
- pricing3×2.40%
- sales3×2.40%
- sales execution3×2.40%
- account2×1.60%
- actionable2×1.60%
- advanced2×1.60%
- compliance2×1.60%
- data
