Can I migrate data between Shelf – Knowledge Management and Content Intelligence for Salesforce and Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Migration support varies by app and category. Shelf – Knowledge Management and Content Intelligence for Salesforce and Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Shelf – Knowledge Management and Content Intelligence for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

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Shelf – Knowledge vs Proton Text with — Salesforce

Shelf – Knowledge Management and Content Intelligence for Salesforce vs Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

Side-by-side comparison · 24 data points

Shelf – Knowledge Management and Content Intelligence for Salesforce

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Shelf is an intelligent KMS for Salesforce that centralizes and curates company knowledge. We provide the Content Intelligence (CI) layer that cleans, governs, and enriches knowledge across silos, so any AI/CCaaS/CRM delivers accurate, compliant answers.

salesforcefree_to_install

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1. Listing metadata

Field-level data

	Shelf – Knowledge Management and Content Intelligence for Salesforce	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View
Tagline	“Shelf is an intelligent KMS for Salesforce that centralizes and curates company knowledge. We provide the Content Intelligence (CI) layer that cleans, governs, and enriches knowledge across silos, so any AI/CCaaS/CRM delivers accurate, compliant answers. ”255 chars	“SMS/MMS Text Lightning Component with Integration to Salesforce® Objects. 1-to-1 texting with optional Google Translate and Sms2Agent features. Proton Blaster handles bulk SMS to thousands, and our automation library makes SMS part of your workflow.”249 chars
Description	1148 / 2000 chars57% used	1181 / 2000 chars59% used
Screenshots	—	—
Languages	endees	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Gemshelf Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Shelf – Knowledge Management and Content Intelligence for Salesforce and Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View
Metric	Shelf – Knowledge Management and Content Intelligence for Salesforce	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View
Rating	—	5.0 ★
Total reviews	0	33
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	1 tier	★ 5 tiers
Listed features	4	★ 9
Languages	3 supported	16 supported
Listed since	Oct 2023	Aug 2018

Listed	October 6, 2023	August 28, 2018

Last updated	—	—

3. Features

As listed by each developer

Shelf – Knowledge Management and Content Intelligence for Salesforce

Boost agent efficiency and productivity: Centralize and integrate knowledge within Salesforce to decrease handle times, reduce context switching, and reinforce trust by providing the right answer at the right time.
Maximize the effectiveness of knowledge managers: Enable knowledge teams to organize and govern content into reusable, AI-ready Shelf Gems—FAQs, dynamic decision trees, wikis, and videos.
Improve content quality through analytics: Leverage built-in feedback, analytics, and AI insights to identify knowledge gaps and continuously optimize performance.
Ensure consistent, trusted customer answers: Deliver a single source of truth for all teams with governed, AI-enriched knowledge content that integrates across Salesforce.

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

𝗘𝗔𝗦𝗬 𝟭-𝗧𝗢-𝟭 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 ▸ Text Contacts, Leads, and Users from a Home or record page, Utility Bar or Mobile app. ▸ Link to records ▸ Scheduled texts ▸ Send images & files ▸ Out-of-Office autoreply/forwarding
★★★★★ 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗔𝗡𝗗 𝗧𝗘𝗖𝗛 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 ▸ Read our reviews — all five stars! There's a reason for that ▸ You get personalized support for set up and ongoing needs ▸ You are important to us ▸ Special attention for nonprofit customers
𝗕𝗨𝗟𝗞 𝗦𝗠𝗦 & 𝗠𝗠𝗦 𝗕𝗟𝗔𝗦𝗧𝗦 ▸ Blast to thousands of Campaign Members, with full integration to Campaign reporting and opt-out. ▸ Blast to any object List View or CSV list import. ▸ Powerful response handling and real-time error reporting.
𝗕𝗘𝗦𝗧 𝗣𝗥𝗜𝗖𝗜𝗡𝗚 𝗙𝗢𝗥 𝗡𝗢𝗡𝗣𝗥𝗢𝗙𝗜𝗧𝗦 ▸ Proton Text is available to nonprofit organizations, priced on a sliding scale to be affordable to everyone. ▸ Nonprofits can join the Twilio Impact program for additional savings on all usage fees.
𝗢𝗣𝗧-𝗜𝗡 / 𝗢𝗣𝗧-𝗢𝗨𝗧 𝗠𝗔𝗡𝗔𝗚𝗘𝗠𝗘𝗡𝗧 ▸ Easily comply with privacy best practices for opt-in and opt-out preferences. ▸ Proton Text automatically handles setting opt-in/out, based on recipient responses to 1-to-1 texts, blasts, notifications.
𝗧𝗘𝗫𝗧 𝗧𝗘𝗠𝗣𝗟𝗔𝗧𝗘𝗦 𝗪𝗜𝗧𝗛 𝗠𝗘𝗥𝗚𝗘 𝗩𝗔𝗥𝗜𝗔𝗕𝗟𝗘𝗦 ▸ Use {!MergeVariables} to personalize 1-to-1 texts and blast messages to thousands. ▸ Proton Text comes with merge variables for standard fields, and you can create your own.
𝗔𝗚𝗘𝗡𝗧𝗙𝗢𝗥𝗖𝗘 𝗥𝗘𝗔𝗗𝗬! ▸ Sms2Agent provides direct agent interactions via your mobile phone texting app. ▸ View Agent Conversations. ▸ Apex Action generates a transcript of all Proton Text conversations related to recipient or any recordId.
𝗥𝗘𝗔𝗟𝗧𝗜𝗠𝗘 𝗚𝗢𝗢𝗚𝗟𝗘 𝗧𝗥𝗔𝗡𝗦𝗟𝗔𝗧𝗘 ▸ Proton GTX (additional subscription) provides realtime translation powered by Google Translate. ▸ Enhance your customer satisfaction by connecting in any of 100+ languages!
𝗡𝗔𝗧𝗜𝗩𝗘 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗬 𝗖𝗟𝗢𝗨𝗗 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗜𝗢𝗡 ▸ Nonprofit Cloud integration, linking conversations to Fundraising, Gifts, Donor Management and Program Management records. ▸ Field Service Cloud integration ▸ Education Cloud integration

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Shelf – Knowledge Management and Content Intelligence for Salesforce	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View
enables	Not ranked	#3
text	Not ranked	#3
setup campaign	Not ranked	#5

6. App details

Long-form description · keyword frequency

Shelf – Knowledge Management and Content Intelligence for Salesforce

Shelf transforms how enterprises manage and deliver knowledge across Salesforce. It’s an intelligent, scalable Knowledge Management and Content Intelligence Platform that ensures your teams always have the right answer at the right time. Key Capabilities: AI-Powered Knowledge Management: Centralize company knowledge into a single, governed system that connects seamlessly with Salesforce. Agent Assist Integration: Empower agents to resolve issues faster by surfacing the most relevant content directly in Salesforce Service Console and Agentforce. Content Intelligence & Analytics: Identify content gaps, duplicates, and outdated material using advanced analytics. Automation & Governance: Use built-in workflows to ensure accuracy, compliance, and version control across knowledge repositories. Answer Automation: Deliver trusted responses for both agents and customers with AI models trained on curated enterprise content. Outcomes: Reduce average handle time (AHT) and improve first-call resolution (FCR). Increase agent productivity and customer satisfaction. Create a single source of truth for knowledge across teams and systems.

Top keywords

knowledge6×4.03%
content5×3.36%
salesforce3×2.01%
agent2×1.34%
agents2×1.34%
analytics2×1.34%
answer2×1.34%
automation2×1.34%
content intelligence2×1.34%
deliver2×1.34%
intelligence2×1.34%
knowledge management2×1.34%

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

𝗕𝗢𝗢𝗦𝗧 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗔𝗧𝗜𝗦𝗙𝗔𝗖𝗧𝗜𝗢𝗡 & 𝗧𝗘𝗔𝗠 𝗣𝗥𝗢𝗗𝗨𝗖𝗧𝗜𝗩𝗜𝗧𝗬 𝗪𝗜𝗧𝗛 𝗦𝗠𝗦 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 Customers & leads want to text from their phones and you need to integrate those conversations into your Salesforce workflow. Your team saves time and money, while driving up lead conversation through interaction frequency and velocity. Proton Text looks and feels like a messaging app on your phone, with timestamped talk bubbles 💬, error reporting, emojis 😃, photos and file📎 attachments. Maximize productivity with scheduled texts, QuickResponse templates that personalize frequently-used messages, and Out-of-Office autoreply & forwarding. Automate your texts for Appointment Reminders, Text-to-Case, Text-to-Lead & Lead Nurturing flows, and more. 𝗬𝗢𝗨 𝗞𝗡𝗢𝗪 𝗬𝗢𝗨 𝗪𝗔𝗡𝗧 𝗔 𝗣𝗥𝗢𝗧𝗢𝗡 𝗕𝗟𝗔𝗦𝗧𝗘𝗥! Proton Blaster schedules SMS Blasts to Campaign Members or any List View or CSV file. Automatic response handling, opt-in/opt-out management, and real-time error reporting. Enables marketing and privacy best practices. 14-Day Free Trial. Email [email protected] for a live demo! Setup videos and free automation at www.protontext.com.

Top keywords

com2×1.46%
error2×1.46%
error reporting2×1.46%
file2×1.46%
lead2×1.46%
proton2×1.46%
reporting2×1.46%
text2×

Frequently asked

Common questions about this comparison

Is Shelf – Knowledge Management and Content Intelligence for Salesforce or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View cheaper?

Shelf – Knowledge Management and Content Intelligence for Salesforce is the cheaper option — it offers a free plan (free_to_install). Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Shelf – Knowledge Management and Content Intelligence for Salesforce or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

AppRanks cannot separate these two on rating, because neither publishes one. Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View does carry the larger published review base (33 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Shelf – Knowledge Management and Content Intelligence for Salesforce or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Both apps are one-click installs from the Salesforce AppExchange. Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View has the deeper published review base (33 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Shelf – Knowledge Management and Content Intelligence for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View typically suits early-stage and growth-mode teams based on its published review base (33 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Shelf – Knowledge Management and Content Intelligence for Salesforce vs Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

Shelf – Knowledge Management and Content Intelligence for Salesforce

1. Listing metadata

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Shelf – Knowledge Management and Content Intelligence for Salesforce or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View cheaper?

Should I choose Shelf – Knowledge Management and Content Intelligence for Salesforce or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Which is faster to set up, Shelf – Knowledge Management and Content Intelligence for Salesforce or Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Shelf – Knowledge Management and Content Intelligence for Salesforce and Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View?