Support360 vs TaskRay Customer — Salesforce

Support360 vs TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

Name: Support360
Availability: OnlineOnly

Side-by-side comparison · 24 data points

Support360

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Salesforce native application designed for Project Management Solutions. It is a centralized solution for managing projects and providing seamless resource workflow while leveraging Salesforce’s reporting, automation, and core functionalities.

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1. Listing metadata

Field-level data

	Support360	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce
Tagline	“Salesforce native application designed for Project Management Solutions. It is a centralized solution for managing projects and providing seamless resource workflow while leveraging Salesforce’s reporting, automation, and core functionalities.”243 chars	“TaskRay is the go to Agentic Project Management Solution built natively on Salesforce, combining project management, MCP connectivity, AI Agents, and expert services in one system of record for customer onboarding, implementation, and delivery.”244 chars
Description	1003 / 2000 chars50% used	1190 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	BJIT Group	TaskRay
Listed	January 20, 2026

At a glance

8 metrics · auto-computed

Feature comparison between Support360 and TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce
Metric	Support360	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce
Rating	—	5.0 ★
Total reviews	0	330
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	3 tiers
Listed features	6	★ 9
Languages	1 supported	1 supported
Listed since	Jan 2026	Aug 2012

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Support360's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Support360 offers a free tier (free) while TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce has the larger user base (330 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Support360's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Support360's 0-review base may include the workflow context that matches your specific use case better than TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Support360 audit • TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce audit

Last updated	—	—

3. Features

As listed by each developer

Support360

🚀 PROJECT MANAGEMENT ─────────────────── ⭐ Multi-project management and tracking ⭐ Cross-project resource utilisation reporting ⭐ Project hierarchy with user stories, tickets, and tasks ⭐ Manager-only access controls for project creation
📋 TICKET MANAGEMENT ────────────────── ⭐ Email-to-Ticket automation ⭐ Visual status path with seamless updates ⭐ Automated approval workflows with email responses ⭐ Duplicate ticket detection and merging ⭐ Salesforce Chatter for collaboration
📊 AGILE SPRINT DASHBOARD ───────────────────── ⭐ Sprint planning with drag-and-drop backlog management ⭐ Kanban board with customizable swim lanes ⭐ Sprint velocity tracking and burndown charts ⭐ Real-time sprint progress monitoring
📅 GANTT CHART & TIMELINE ──────────────────── ⭐ Interactive project timeline visualisation ⭐ Task dependency management with critical path ⭐ Resource allocation across project timelines ⭐ Baseline vs. actual progress comparison
⏱️ RESOURCE MANAGEMENT ──────────────────── ⭐ Assign team members across multiple projects ⭐ Track and monitor team members' performance ⭐ 360 overview of utilisation with built-in capacity planning ⭐ Smart allocation system to manage resources
📈 ANALYTICS & REPORTING ──────────────────── ⭐ 360-degree view of project performance ⭐ Real-time ticket analytics and priority insights ⭐ Resource utilisation and capacity reports ⭐ Sprint velocity and team productivity metrics

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

✔ Transform the Way Your Teams Manage Projects The faster your team can deliver a successful project, the more profitable the outcome. Faster projects result in less operating costs, faster cash collection, and increased people productivity.
✔ Project Management, Built for Salesforce TaskRay is designed to help project managers complete work 2.5x faster. Leverage Agentforce AI Actions to improve project outcomes and delight customers with seamless onboarding experiences.
✔ Native Salesforce Technology TaskRay is built natively in Salesforce. No complicated integrations or systems maintenance required. Don't settle for task management in spreadsheets or outdated PM tools. Keep your data safe and secure in Salesforce.
✔ Task Management with AI Actions Manage projects your way. Automate manual tasks, assign work to AI Agents, speed up handoffs, and increase project capacity by 25%. TaskRay templates improve productivity and create repeatability for complex processes.
✔ Resource Management Bring customers, contractors and partners into your projects easily with TaskRay. Allocate resources quickly and easily for projects to reduce costs by over 21%. Assign work based on skills, capabilities, and resource capacity.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Support360	TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce
project management	Not ranked	#1
project	Not ranked	#2
management app	Not ranked	#3
gantt chart	#12	Not ranked

7. App details

Long-form description · keyword frequency

Support360

Support360 is a fully native Salesforce AppExchange solution that unifies project management, task tracking, resource allocation, Service Cloud case management, Project Portfolio management, and email to Case—all within your CRM. It could be your Redmine and Jira alternative that manages your entire project lifecycle in one secure, integrated environment. Designed for IT teams, client services, and internal operations, Support360 empowers organisations to streamline workflows, foster collaboration, and deliver projects on time. Whether you're managing complex projects or handling customer cases through Salesforce Service Cloud, Support360 ensures your teams stay aligned and efficient, without ever leaving Salesforce. With powerful tools for milestone tracking, automated document generation, and live resource visibility, you gain full control over your operations in real time. Drive better outcomes, improve productivity, and simplify case management—all from within the Salesforce platform.

Top keywords

management4×2.96%
salesforce4×2.96%
case3×2.22%
project3×2.22%
support3603×2.22%
case management2×1.48%
cloud2×1.48%
operations2×1.48%
projects2×1.48%
resource2×1.48%
service2×1.48%
service cloud2×1.48%

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

What is TaskRay? TaskRay is the #1 rated project management application on the AppExchange, now powered by MCP and Agents. Enterprises use TaskRay to manage projects faster, creating repeatable and scalable workflows that outperform conventional tools like spreadsheets or off platform solutions. Ideal for teams seeking to manage onboarding projects natively in their Salesforce platform. TaskRay Use Cases: ✔ Project Management: Take control of your projects and manage delivery your way. ✔ Task Management: Accelerate project cycles times and automating mundane tasks for teams. ✔ Resource Management: Easily assign project work based on skills, capabilities and project requirements. ✔ Onboarding: Onboard customers, clients, partners, and employees faster. Who Uses TaskRay: ✔ Project Managers: Standardize processes, assign tasks internally, manage external resourcing, and collaborate with Customers. ✔ Leadership Teams: Reduce operating expenses, increase revenue collection, and drive greater profitability on every project. ✔ Administrators: Consolidate project management processes and workflows into Salesforce. See TaskRay for yourself: https://taskray.com/book-a-demo/

Top keywords

project8×5.26%
taskray7×4.61%
management5×3.29%
project management3×1.97%
projects3×1.97%
teams3×1.97%
assign2×1.32%
customers

Frequently asked

Common questions about this comparison

Is Support360 or TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce cheaper?

Support360 is the cheaper option — it offers a free plan (free). TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Support360 or TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce?

AppRanks cannot separate these two on rating, because neither publishes one. TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce does carry the larger published review base (330 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Support360 or TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce has the deeper published review base (330 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Support360 typically suits early-stage and growth-mode teams based on its published review base (0 reviews). TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce typically suits early-stage and growth-mode teams based on its published review base (330 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Support360 and TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce?

Migration support varies by app and category. Support360 and TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Support360" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Support360 vs TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

Support360

1. Listing metadata

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Support360 · 0 changes

TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce · 7 changes

7. App details

Frequently asked

Is Support360 or TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce cheaper?

Should I choose Support360 or TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce?

Which is faster to set up, Support360 or TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Support360 and TaskRay Customer Onboarding and Post-Sale Work Management For Salesforce?

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