Aktana Omnichannel for Salesforce Marketing & Data Cloud
Aktana Omnichannel for Salesforce Marketing Cloud & Data Cloud seamlessly incorporates field activity into the customer journey, enabling life sciences sales & marketing teams to coordinate around the customer experience and stay aligned on strategy. As the HCP shows potential to progress up the brand adoption ladder, Aktana prompts the rep to follow up directly within their CRM at the right time, in the right channel and with the right content; taking into account the rep’s existing priorities and other factors that maximize engagement. Brand teams can set certain field activities (or lack of activity) to trigger a personalized journey or even a different suggested action for the rep. Field & digital activities can be seamlessly integrated with drag-and-drop widgets. Marketers & Analytics teams can review detailed reports and visualizations to identify how campaigns are performing in the field and pinpoint opportunities to refine strategy. More than half of the top 20 Global Life Sciences companies rely on Aktana for intelligent customer engagement, with 350+ brands live today, globally. Typical results have delivered up to 22% increased operational efficiency & 6% sales lift.
Top keywords
- field4×2.23%
- aktana3×1.68%
- customer3×1.68%
- rep3×1.68%
- teams3×1.68%
- activities2×1.12%
- activity2×1.12%
- brand2×1.12%
- cloud2×1.12%
- engagement2×1.12%
- journey2×1.12%
- life2×1.12%
SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
