Webex Contact Center for Salesforce
Webex Contact Center for Salesforce Service Cloud Voice brings Webex Contact Center voice capabilities directly into the Salesforce Lightning Service Console. Agents can handle customer calls in the Service Cloud Voice Omni-gadget, see relevant Salesforce context, and keep interaction data connected to the customer record without switching applications. Built for Salesforce Service Cloud Voice with Bring Your Own Telephony (BYOT), the integration lets Webex Contact Center flows create and update Salesforce VoiceCall records, execute Salesforce Omni-Channel flows for routing and automation, and pass call variables for screen pops and downstream workflows. Administrators can configure the contact center definition, credentials, presence status mappings, flow variables, permission sets, remote site settings, and phone-number translation rules. The solution supports WebRTC calling, call recording controls, recording playback, and real-time transcription so teams can deliver faster service, improve data quality, and give supervisors a more complete view of customer interactions inside Salesforce.
Top keywords
- salesforce7×4.76%
- service5×3.40%
- center4×2.72%
- contact4×2.72%
- contact center4×2.72%
- voice4×2.72%
- cloud3×2.04%
- cloud voice3×2.04%
- customer3×2.04%
- service cloud3×2.04%
- service cloud voice3×2.04%
- webex3×2.04%
SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
