KDDI Message Cast for Salesforce
Resolve customer issues faster and improve operator efficiency by automatically generating responses and sending SMS via KDDI Message Cast for Salesforce, powered by the Agentforce AI Extension. Three Key Reasons to Choose This Solution: 1. Intelligent AI Automation: - Auto-generates optimal responses based on customer inquiries. - Continuously improves quality by learning from past interactions. - Supports a wide range of needs, from product information to technical assistance. 2. Reliable Communication & Satisfaction: - Achieve high engagement with SMS open rates exceeding 95%. - Centralize customer information and message history within Salesforce. - Leverage comprehensive CRM capabilities through seamless Salesforce integration. 3. Implementation & Operational Benefits: - Significantly reduce operator labor costs. - Enhance customer satisfaction with 24/7 automated responses. - Enable continuous improvement through analysis of accumulated data.
Top keywords
- customer4×3.13%
- responses3×2.34%
- salesforce3×2.34%
- ai2×1.56%
- information2×1.56%
- message2×1.56%
- operator2×1.56%
- satisfaction2×1.56%
- sms2×1.56%
- through2×1.56%
SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
