Konnect Insights for Agentforce
Customer care teams often face high volumes of inquiries with limited time and resources. Konnect Insights and Agentforce work together to provide a complete, real-time view of every customer interaction, enabling faster, smarter, and more personalized support. With AI-powered, multi-channel insights, agents can instantly access a unified history of customer interactions spanning social media, email, phone, and more directly within Salesforce. Case summaries streamline workflows by eliminating the need to sift through complex back-and-forth conversations, significantly reducing resolution times. Built on a powerful social data engine, Konnect Insights processes billions of conversations, delivering deep analytics, trend detection, and intelligent automation. By seamlessly integrating with Salesforce, it enhances Customer 360, empowering businesses to make informed decisions, boost engagement, and provide exceptional customer experiences at scale. Top brands trust Konnect Insights to merge social intelligence with CRM-driven engagement, ensuring every customer touchpoint is data-driven, personalized, and impactful. Upgrade your Salesforce experience with Konnect Insights today.
Top keywords
- customer6×3.92%
- insights5×3.27%
- konnect4×2.61%
- konnect insights4×2.61%
- salesforce3×1.96%
- social3×1.96%
- conversations2×1.31%
- engagement2×1.31%
- personalized2×1.31%
- provide2×1.31%
Salesforce Adoption Dashboards
This Package includes 42 reports, 6 custom fields, 3 Dashboards, 1 Dashboard Folder and 1 Report Folder that focus on identifying whether users are regularly logging in and using key features in Salesforce. Downloading this app creates a "Salesforce Adoption Dashboards” Dashboard folder and a “DB – Adoption” Report folder with their associated reports and dashboards. This package can be leveraged with other AppExchange Adoption Dashboard packages and can also be customized to track the specific metrics that are important to your organization. Either way, it’s a great starting point for kicking your companies’ adoption into high gear. June 2024 update: due to moving away from profiles, this package now contains a custom permission set called Salesforce Adoption Dashboard Admin that you can assign to users. This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7
Top keywords
- adoption5×3.50%
- dashboard4×2.80%
- folder4×2.80%
- dashboards3×2.10%
- package3×2.10%
- salesforce3×2.10%
- adoption dashboard2×1.40%
- custom2×1.40%
- dashboard folder2×1.40%
