Konnect Insights for Agentforce
Customer care teams often face high volumes of inquiries with limited time and resources. Konnect Insights and Agentforce work together to provide a complete, real-time view of every customer interaction, enabling faster, smarter, and more personalized support. With AI-powered, multi-channel insights, agents can instantly access a unified history of customer interactions spanning social media, email, phone, and more directly within Salesforce. Case summaries streamline workflows by eliminating the need to sift through complex back-and-forth conversations, significantly reducing resolution times. Built on a powerful social data engine, Konnect Insights processes billions of conversations, delivering deep analytics, trend detection, and intelligent automation. By seamlessly integrating with Salesforce, it enhances Customer 360, empowering businesses to make informed decisions, boost engagement, and provide exceptional customer experiences at scale. Top brands trust Konnect Insights to merge social intelligence with CRM-driven engagement, ensuring every customer touchpoint is data-driven, personalized, and impactful. Upgrade your Salesforce experience with Konnect Insights today.
Top keywords
- customer6×3.92%
- insights5×3.27%
- konnect4×2.61%
- konnect insights4×2.61%
- salesforce3×1.96%
- social3×1.96%
- conversations2×1.31%
- engagement2×1.31%
- personalized2×1.31%
- provide2×1.31%
SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
