Pipechat vs Twilio SMS & WhatsApp for Pipedrive

Pipechat is a Chrome extension that adds a Pipedrive sidebar to WhatsApp Web and Telegram Web. With Pipechat, you can quickly add the most important messages as notes to your deals, add your WhatsApp and Telegram contacts to Pipedrive with one click, and create new deals as you chat. You can also schedule your next chats and use template messages in your conversations. Pipechat also includes AI-powered features to help you work faster. Summarize conversations into structured notes. Get smart reply suggestions based on your conversation context and deal stage. Or describe what you want to say and let AI compose a polished message for you.

> **If you have been using Pipedrive's Native WhatsApp solution already, you can easily migrate to our app.** - With our Twilio integration, you can use SMS & WhatsApp seamlessly. - We provide dedicated inbox system, where you can see all the conversation in one place with agent assignment, templates & status labels for each conversation - Automatically create leads when your clients send SMS / WhatsApp. - You can also use WhatsApp or SMS to start a new conversation with your Pipedrive Contacts, Organizations and Deals. - Send SMS to multiple contacts at once and save time. - Simplify the process of sending Twilio messages using the Pipedrive filters to add contacts within the filter. - All messages that you send and receive will be recorded in Pipedrive. - Allow multiple users to receive desktop notifications for your incoming Twilio messages. - As the admin of the CRM, restrict which of the users can access your Twilio inbox.