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1. Listing metadata
Field-level data| Pipechat | Twilio SMS & WhatsApp for Pipedrive | |
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| Tagline | ||
| Description | ||
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| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Pipechat | Twilio SMS & WhatsApp for Pipedrive | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Inbox for Twilio messages with agent assignment, status labels and personalized message templates for contacts.
| Metric | Pipechat | Twilio SMS & WhatsApp for Pipedrive |
|---|---|---|
| Rating | ★ 4.5 ★ | 3.0 ★ |
| Total reviews | ★ 1.2k | 77 |
| Free plan | — | — |
Based on the data on this page, Pipechat is the stronger choice for most Pipedrive Marketplace sales teams — 4.5★ vs Twilio SMS & WhatsApp for Pipedrive's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pipechat has the larger user base (1,205 reviews vs 77), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Twilio SMS & WhatsApp for Pipedrive's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage sales teams who need fast install and low risk should default to Pipechat; mid-market and enterprise sales teams with specific feature requirements should evaluate both — Twilio SMS & WhatsApp for Pipedrive's 77-review base may include the workflow context that matches your specific use case better than Pipechat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Pipedrive Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Pipechat audit • Twilio SMS & WhatsApp for Pipedrive audit
Pipechat has the higher average rating (4.5★ from 1,205 reviews) compared to Twilio SMS & WhatsApp for Pipedrive (3.0★ from 77 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Pipechat holds the higher average rating (4.5★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Pipedrive Marketplace. Pipechat has the deeper published review base (1,205 vs 77), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Pipechat typically suits early-stage and growth-mode teams based on its published review base (1,205 reviews). Twilio SMS & WhatsApp for Pipedrive typically suits early-stage and growth-mode teams based on its published review base (77 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Pipechat and Twilio SMS & WhatsApp for Pipedrive both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Twilio SMS & WhatsApp for Pipedrive" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.