LiveChat vs Pipechat

LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Simply add the live chat to your website and use it to answer your visitors’ questions or approach them directly with chat invitations. As a result, your business will benefit from more satisfied customers, more resolved problems and more sold products! As soon as customers engage with you through this integration, new leads will be created in your pipeline. This eliminates the hassle of manually transferring and sharing new lead info with your team. On top of that, your chat transcripts will instantly be added to your Pipedrive contact with no extra effort, less administration and – more selling.

Pipechat is a Chrome extension that adds a Pipedrive sidebar to WhatsApp Web and Telegram Web. With Pipechat, you can quickly add the most important messages as notes to your deals, add your WhatsApp and Telegram contacts to Pipedrive with one click, and create new deals as you chat. You can also schedule your next chats and use template messages in your conversations. Pipechat also includes AI-powered features to help you work faster. Summarize conversations into structured notes. Get smart reply suggestions based on your conversation context and deal stage. Or describe what you want to say and let AI compose a polished message for you.