Zendesk vs Salesmsg SMS Texting & Calling

Based on the data on this page, Salesmsg SMS Texting & Calling is the stronger choice for most HubSpot App Marketplace teams — 4.5★ vs Zendesk's 2.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing differs significantly: Salesmsg SMS Texting & Calling at From $25/mo vs Zendesk at From $55/mo (Zendesk is roughly 2.2x the entry-tier cost of Salesmsg SMS Texting & Calling). The pricier tier typically signals deeper feature coverage or higher capacity ceilings; confirm the gap matches your actual feature requirements before treating cost as the deciding factor.

Salesmsg SMS Texting & Calling has the larger user base (231 reviews vs 25), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zendesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage teams who need fast install and low risk should default to Salesmsg SMS Texting & Calling; mid-market and enterprise teams with specific feature requirements should evaluate both — Zendesk's 25-review base may include the workflow context that matches your specific use case better than Salesmsg SMS Texting & Calling's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical HubSpot App Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Zendesk or Salesmsg SMS Texting & Calling cheaper?

Both Zendesk and Salesmsg SMS Texting & Calling offer paid plans only. Zendesk starts at From $55/mo; Salesmsg SMS Texting & Calling starts at From $25/mo. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Zendesk or Salesmsg SMS Texting & Calling?

Salesmsg SMS Texting & Calling has the higher average rating (4.5★ from 231 reviews) compared to Zendesk (2.7★ from 25 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Zendesk or Salesmsg SMS Texting & Calling?

Salesmsg SMS Texting & Calling holds the higher average rating (4.5★ vs 2.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Zendesk or Salesmsg SMS Texting & Calling?

Both apps are one-click installs from the HubSpot App Marketplace. Salesmsg SMS Texting & Calling has the deeper published review base (231 vs 25), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large HubSpot App Marketplace teams?

Zendesk typically suits early-stage and growth-mode teams based on its published review base (25 reviews). Salesmsg SMS Texting & Calling typically suits early-stage and growth-mode teams based on its published review base (231 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Zendesk and Salesmsg SMS Texting & Calling?

Migration support varies by app and category. Zendesk and Salesmsg SMS Texting & Calling both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.