Aircall vs Zendesk

Based on the data on this page, Aircall : AI-powered calling and SMS is the stronger choice for most HubSpot App Marketplace teams — 4.3★ vs Zendesk's 2.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing is noticeably different: Aircall : AI-powered calling and SMS at From $40/mo vs Zendesk at From $55/mo (~38% premium on the entry tier). For early-stage teams the cheaper tier is the lower-risk starting point; mid-market teams should compare the specific capacity gates the higher tier unlocks before treating the premium as justified.

Aircall : AI-powered calling and SMS has the larger user base (322 reviews vs 25), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zendesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage teams who need fast install and low risk should default to Aircall : AI-powered calling and SMS; mid-market and enterprise teams with specific feature requirements should evaluate both — Zendesk's 25-review base may include the workflow context that matches your specific use case better than Aircall : AI-powered calling and SMS's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical HubSpot App Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Aircall : AI-powered calling and SMS or Zendesk cheaper?

Both Aircall : AI-powered calling and SMS and Zendesk offer paid plans only. Aircall : AI-powered calling and SMS starts at From $40/mo; Zendesk starts at From $55/mo. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Aircall : AI-powered calling and SMS or Zendesk?

Aircall : AI-powered calling and SMS has the higher average rating (4.3★ from 322 reviews) compared to Zendesk (2.7★ from 25 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Aircall : AI-powered calling and SMS or Zendesk?

Aircall : AI-powered calling and SMS holds the higher average rating (4.3★ vs 2.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Aircall : AI-powered calling and SMS or Zendesk?

Both apps are one-click installs from the HubSpot App Marketplace. Aircall : AI-powered calling and SMS has the deeper published review base (322 vs 25), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large HubSpot App Marketplace teams?

Aircall : AI-powered calling and SMS typically suits early-stage and growth-mode teams based on its published review base (322 reviews). Zendesk typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Aircall : AI-powered calling and SMS and Zendesk?

Migration support varies by app and category. Aircall : AI-powered calling and SMS and Zendesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.