Side-by-side comparison · 24 data points
SSO Integration with Helpdesks(customer portals): Allow external customers to access tickets only after login via Single Sign-On
| SAML/OAuth SSO for JSM Customers | ScriptRunner for Jira | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
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| Listed | — | — |
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ScriptRunner is the top scripting, automation and customisation app: Automate workflows, build custom fields and integrations with Groovy scripts and enhanced JQL. Execute admin and workflow functions without having to write a complete add-on.
| Metric | SAML/OAuth SSO for JSM Customers | ScriptRunner for Jira |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.6 ★ |
| Total reviews | 19 | ★ 826 |
| Active installs | 182+ | 35,011+ |
| Free plan | — | — |
| Pricing | From $2.5/yr | ★ From $0/yr |
| Pricing tiers | 6 tiers | 6 tiers |
| Listed features | 3 | 3 |
Based on the data on this page, SAML/OAuth SSO for JSM Customers is the stronger choice for most Atlassian Marketplace teams — 5.0★ vs ScriptRunner for Jira's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: SAML/OAuth SSO for JSM Customers at From $2.5/yr, ScriptRunner for Jira at From $0/yr. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
ScriptRunner for Jira has the larger user base (826 reviews vs 19), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SAML/OAuth SSO for JSM Customers's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage teams who need fast install and low risk should default to SAML/OAuth SSO for JSM Customers; mid-market and enterprise teams with specific feature requirements should evaluate both — ScriptRunner for Jira's 826-review base may include the workflow context that matches your specific use case better than SAML/OAuth SSO for JSM Customers's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SAML/OAuth SSO for JSM Customers audit • ScriptRunner for Jira audit
| Keyword | SAML/OAuth SSO for JSM Customers | ScriptRunner for Jira |
|---|---|---|
| forms | Not ranked | #106 |
| form | Not ranked | #213 |
Both SAML/OAuth SSO for JSM Customers and ScriptRunner for Jira offer paid plans only. SAML/OAuth SSO for JSM Customers starts at From $2.5/yr; ScriptRunner for Jira starts at From $0/yr. Compare the per-tier features in the Pricing section above before committing.
SAML/OAuth SSO for JSM Customers has the higher average rating (5.0★ from 19 reviews) compared to ScriptRunner for Jira (4.6★ from 826 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SAML/OAuth SSO for JSM Customers holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace. ScriptRunner for Jira has the deeper published review base (826 vs 19), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SAML/OAuth SSO for JSM Customers typically suits early-stage and growth-mode teams based on its published review base (19 reviews). ScriptRunner for Jira typically suits early-stage and growth-mode teams based on its published review base (826 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SAML/OAuth SSO for JSM Customers and ScriptRunner for Jira both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SAML/OAuth SSO for JSM Customers" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.