Side-by-side comparison · 24 data points
SSO Integration with Helpdesks(customer portals): Allow external customers to access tickets only after login via Single Sign-On
| SAML/OAuth SSO for JSM Customers | draw.io Diagrams for Jira | |
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Create powerful, easy-to-use and secure diagrams. Top rated Jira diagramming solution since 2013
| Metric | SAML/OAuth SSO for JSM Customers | draw.io Diagrams for Jira |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 19 | ★ 350 |
| Active installs | 182+ | 8,727+ |
| Free plan | — | — |
| Pricing | From $2.5/yr | ★ From $0/yr |
| Pricing tiers | 6 tiers | 6 tiers |
| Listed features | 3 | 3 |
SAML/OAuth SSO for JSM Customers edges out draw.io Diagrams for Jira on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: SAML/OAuth SSO for JSM Customers at From $2.5/yr, draw.io Diagrams for Jira at From $0/yr. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
draw.io Diagrams for Jira has the larger user base (350 reviews vs 19), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SAML/OAuth SSO for JSM Customers's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage teams who need fast install and low risk should default to SAML/OAuth SSO for JSM Customers; mid-market and enterprise teams with specific feature requirements should evaluate both — draw.io Diagrams for Jira's 350-review base may include the workflow context that matches your specific use case better than SAML/OAuth SSO for JSM Customers's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SAML/OAuth SSO for JSM Customers audit • draw.io Diagrams for Jira audit
Both SAML/OAuth SSO for JSM Customers and draw.io Diagrams for Jira offer paid plans only. SAML/OAuth SSO for JSM Customers starts at From $2.5/yr; draw.io Diagrams for Jira starts at From $0/yr. Compare the per-tier features in the Pricing section above before committing.
SAML/OAuth SSO for JSM Customers has the higher average rating (5.0★ from 19 reviews) compared to draw.io Diagrams for Jira (4.7★ from 350 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SAML/OAuth SSO for JSM Customers holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace. draw.io Diagrams for Jira has the deeper published review base (350 vs 19), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SAML/OAuth SSO for JSM Customers typically suits early-stage and growth-mode teams based on its published review base (19 reviews). draw.io Diagrams for Jira typically suits early-stage and growth-mode teams based on its published review base (350 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SAML/OAuth SSO for JSM Customers and draw.io Diagrams for Jira both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SAML/OAuth SSO for JSM Customers" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.