186 apps are listed in Customer Service on the Zoom marketplace. This benchmark audits the 10 audited apps against the same listing-quality rubric used for every app audit: 6 weighted sections (title, description and content, visual assets, categories and discoverability, technical and support, and languages). Each check passes, warns or fails, and section scores combine into a 0–100 score. AppRanks does not accept payment to influence audit scores, and the rubric is identical for every listing. Weights, every check and the grade bands are documented on the methodology page.
Assembled WFM for Zoom Contact Center
Audit score: 47 / 100
ChurnZero Meetings for Zoom
Audit score: 47 / 100
FORTE Monitor for Zoom Rooms
Audit score: 47 / 100
HubSpot App for Zoom Meetings
Audit score: 47 / 100
Shadow Agent for Zoom Phone
Audit score: 47 / 100
Spacera Meeting Room as a Service
Audit score: 47 / 100
Zoom Meetings for Zendesk by Faye
Audit score: 47 / 100
CloudEagle - Usage
Audit score: 45 / 100
MeetingTranscription
Audit score: 43 / 100
Swyft AI for Admins
Audit score: 42 / 100
Rubric sections that score below a grade B (under 70) in the category sample — the share of those apps with a gap in each section. A higher share means more of the leading customer service apps need work there.