277 apps are listed in Customer Support on the WordPress marketplace. This benchmark audits the 10 audited apps against the same listing-quality rubric used for every app audit: 6 weighted sections (title, description and content, visual assets, categories and discoverability, technical and support, and languages). Each check passes, warns or fails, and section scores combine into a 0–100 score. AppRanks does not accept payment to influence audit scores, and the rubric is identical for every listing. Weights, every check and the grade bands are documented on the methodology page.
AxiaChat AI – Free AI Chatbot (Answers Customers Automatically)
Audit score: 53 / 100
Tiny Finch
Audit score: 48 / 100
Tiny Talk
Audit score: 48 / 100
Agent700 AI Chat
Audit score: 46 / 100
SBNA Chat Widget for CCXAI
Audit score: 46 / 100
Zervise Support for WordPress
Audit score: 46 / 100
Highleads
Audit score: 45 / 100
Message Mate
Audit score: 45 / 100
Smartarget FAQ
Audit score: 45 / 100
SmartiePal
Audit score: 45 / 100
Rubric sections that score below a grade B (under 70) in the category sample — the share of those apps with a gap in each section. A higher share means more of the leading customer support apps need work there.