This page benchmarks 64 chat and web conferencing apps on the Salesforce AppExchange marketplace against a fixed listing-quality rubric. Each audit checks 12 categories — title clarity, description completeness, screenshot count and resolution, categorization accuracy, supported languages, integration breadth, pricing-tier disclosure, support contact availability, and more. Scores range 0–100; apps in the chat and web conferencing space typically cluster in the 50–70 range based on the sampled top 10. AppRanks runs the rubric independently of the marketplace — we do not accept payment from developers to influence audit scores, and the same rubric is applied to every listing on the platform regardless of partnership status. The full methodology, rubric weights, and scoring formulas are documented on our methodology page. Audits are recomputed every 24 hours from the canonical Salesforce AppExchange App Store listing, so the snapshot here is at most one refresh cycle behind the live data.
Charket - For Better Understanding Your WeChat Customers
Audit score: 65 / 100
Chatter Unfollow Rules - Managed
Audit score: 62 / 100
Blackthorn Messaging | SMS Text Messages for Salesforce
Audit score: 66 / 100
Vinton AI Notetaker | Capture Conversations & Automate Salesforce Updates
Audit score: 73 / 100
Hearsay | Embedded Relate
Audit score: 68 / 100
Centro: Agentforce for Microsoft Teams
Audit score: 60 / 100
Video Support and Video Inspection App for Salesforce | Visual Remote Assistance
Audit score: 73 / 100
Lightning Following Report
Audit score: 58 / 100
ChatOOO
Audit score: 58 / 100
Chatter Delete Blocker
Audit score: 60 / 100
Sections that score below the 70-point benchmark across the sampled top 10 apps. A higher fail rate means more chat and web conferencing apps need work in that area — opportunity space for differentiation.