Planhat is the #138 ranked agent productivity app on Zendesk, with a 3.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
Planhat is a Zendesk Marketplace app by Planhat. With a rating of 3.0★ from 2 reviews, it currently ranks #138 in the Agent Productivity category.
AppRanks data: Planhat ranks #138 in Agent Productivity on Zendesk Marketplace, placing it in the top 35% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Planhat is a mixed-rating Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
Looking to switch from Planhat?
See Planhat's alternatives ranked by audit score, rating, and review velocity.
About Planhat
How Planhat works
Planhat is software for customer success.
Planhat's two-way integration with Zendesk enables:
your agents to get key insights into your customers health and usage behavior.
your customer success team to get insights into your Zendesk data.
The Planhat application will help your support agents identify key users, get churn and up-sale alerts and understand the key subscription data such as the MRR value, renewal dates etc.
Insights coming from Planhat will equip your agents so they can give your customers a personalized and tailored support experience.
How Planhat works
Planhat is software for customer success.
The Planhat application makes customer success simple by;
Giving a 360 view of your customers (health score, billing, tickets, subscription data etc)
Tracking your customers usage behavior in realtime
Trigger churn and up-sale alerts
Create ready-to-send e-mail templates based on churn alerts
Forecasting renewals, churn and up-sales
Report on key SaaS metrics
Manage your on-boarding workflows
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#138of 404Top 35%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Planhat doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Planhat stands in the Agent Productivity category
Planhat ranks #138 of 404 apps in the Agent Productivity category, placing it in the top 35% of the listing.
Frequently asked questions
What is Planhat?
Planhat is an app for Zendesk. It currently holds a 3.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Planhat.
Who uses Planhat?
Planhat is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Planhat rank on Zendesk?
Planhat currently sits at position #138 in the Agent Productivity category on Zendesk. That places it in the top 34% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.