Side Tickets by LEAFWORKS is the #37 ranked product and project management app on Zendesk, with a 5.0 average rating from 2 reviews, priced multiple plans available, as of Sep 12, 2026.
Side Tickets by LEAFWORKS is a Zendesk Marketplace app by Leafworks. With a rating of 5.0★ from 2 reviews, it currently ranks #37 in the Product and Project Management category.
AppRanks data: Side Tickets by LEAFWORKS ranks #37 in Product and Project Management on Zendesk Marketplace, placing it in the top 19% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Side Tickets by LEAFWORKS is a category-leading Zendesk app with a limited review volume. It is listed in the Product and Project Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Leafworks — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
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About Side Tickets by LEAFWORKS
How Side Tickets by LEAFWORKS works
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Enhance Zendesk Side Conversations with the Side Ticket app
The Side Tickets app simplifies creating multiple child tickets and link them to a main ticket. You can easily link tickets, sync comments and attachments as public or private replies. Moreover, agents save time by accessing key information without searching through multiple tickets. Any agent can create side tickets in Zendesk, which are automatically linked to the original inquiry.
💡 Within the app, you can choose a plan (standard or premium). Your configuration will not be lost if you want to upgrade from standard version to premium.
Why the Side Ticket app is a game changer
Work smarter, not harder – Forward or copy content between tickets with editing options (aka Pick & Pack)
Save valuable time – Create multiple tickets at once and assign tickets to groups
Structured & consistent workflow – Use predefined templates to save time with repeating side tickets
What can the app do besides linking tickets and assigning tickets to groups?
The side ticket app organizes all conversations in a single, structured ticket thread. This streamlines the agent's workflow, speeds up responses, and enhances customer satisfaction. You can also create a ticket template, which allows you to predefine ticket properties like priority and status, sync custom fields, and use placeholders to transfer data seamlessly.
Important Features
Pick & pack: Edit and share content between tickets
Multi Ticket creation up to 20 side tickets simultaneously
Create and use Zendesk ticket templates in your side tickets to save time with repeating side tickets.
Template Groups: Group all templates together and create multiple side tickets with one click
Define ticket properties in the ticket templates (e.g. form, priority, status, etc.)
Use placeholders in your ticket templates
Data Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.
App inquiries
Contact us if you have any questions, comments, or feature requests regarding this app.
About Leafworks
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.
Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.
More from Leafworks
Screenshots
Category rankings
As of Sep 12, 2026- Product and Project Management#37of 196Top 19%
- Workflows#41of 294Top 14%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Side Tickets by LEAFWORKS doesn't have curated competitor matchups yet. Other tracked product and project management apps on Zendesk:
Frequently asked questions
What is Side Tickets by LEAFWORKS?
Side Tickets by LEAFWORKS is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Product and Project Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Leafworks.
Who uses Side Tickets by LEAFWORKS?
Side Tickets by LEAFWORKS is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Product and Project Management category on Zendesk.
Where does Side Tickets by LEAFWORKS rank on Zendesk?
Side Tickets by LEAFWORKS currently sits at position #37 in the Product and Project Management category on Zendesk. That places it in the top 19% of 196 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.