Dynamics 365 Connector for Zendesk Marketplace
Dynamics 365 Connector is the #32 ranked crm and marketing app on Zendesk, with a 5.0 average rating from 2 reviews, priced $10.00 per agent, per month, as of Sep 11, 2026.
Dynamics 365 Connector is a Zendesk Marketplace app by eOne Solutions. With a rating of 5.0★ from 2 reviews, it currently ranks #32 in the CRM and Marketing category.
AppRanks data: Dynamics 365 Connector ranks #32 in CRM and Marketing on Zendesk Marketplace, placing it in the top 14% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Dynamics 365 Connector is a category-leading Zendesk app with a limited review volume. It is listed in the CRM and Marketing category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by eOne Solutions — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing ($10.00 per agent, per month) — evaluation requires committing payment details
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About Dynamics 365 Connector
How Dynamics 365 Connector works
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Deliver a complete view of your customers for your Agents as well as your Sales team with a dynamic two-way "virtual" integration between Zendesk Ticket data and Microsoft Dynamics 365 data.
The Dynamics 365 Connector allows Account, Contact, and Opportunity data from Dynamics 365 to be displayed when viewing a Ticket, User or Organization within Zendesk. It also includes a Ticket grid that can be deployed within Dynamics 365 that allows users to view, update and create tickets from the Dynamics 365 system. All views can be customized to display additional data from the Zendesk Tickets or Dynamics 365 entities, including custom fields.
Watch Overview Video
Improve customer satisfaction with better conversations
Get more visibility on relevant customer data, such as customer account size or contract status, from Microsoft Dynamics 365 on Zendesk ticket pages.
Enable your Support team to deliver a personal service experience and ensure customer satisfaction with customer profile information from Dynamics 365 in their Zendesk view.
Sync your Sales and Support teams for faster resolutions
Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk panel within Microsoft Dynamics 365.
Stay up to date on the status of the account and customer with the ability to view, update and create tickets in Microsoft Dynamics 365, with a live connection to Zendesk.
Custom Views
Includes Popdock App Edition account to allow for customizations to the default Zendesk and Dynamics 365 Lists.
Connections can be set up to view data from additional systems, such as your ERP, eCommerce platform, payment gateway, shipping carriers, and more. Additional Connections require Popdock Business or Premium
Actions
Available in Dynamics 365
* Open Contact in Dynamics 365
* Change priority
* Change status
* Create Ticket
* Open Ticket in Zendesk
* Set Ticket as spam
Available in Zendesk
* Update Contact
* Create Contact
* Open Contact in Dynamics 365
* Update Account
* Open Account in Dynamics 365
* Update Opportunity
* Open Opportunity in Dynamics 365
* Search Contacts
* Search Accounts
Compatibility
Microsoft Dynamics 365 Customer Engagement (CE)
Microsoft Dynamics 365 Sales
Microsoft Dynamics CRM 2016+ On-Premise (non ADFS)
powered by Popdock
Screenshots
Category rankings
As of Sep 12, 2026- CRM and Marketing#32of 231Top 14%
- Workflows#42of 294Top 15%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Dynamics 365 Connector doesn't have curated competitor matchups yet. Other tracked crm and marketing apps on Zendesk:
Where Dynamics 365 Connector stands in the CRM and Marketing category
Dynamics 365 Connector ranks #32 of 231 apps in the CRM and Marketing category, placing it in the top 14% of the listing.
Frequently asked questions
What is Dynamics 365 Connector?
Dynamics 365 Connector is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the CRM and Marketing category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by eOne Solutions.
Is Dynamics 365 Connector free?
Dynamics 365 Connector does not offer a permanent free plan on Zendesk. Pricing starts at $10.00 per agent, per month. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Dynamics 365 Connector?
Dynamics 365 Connector is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the CRM and Marketing category on Zendesk.
Where does Dynamics 365 Connector rank on Zendesk?
Dynamics 365 Connector currently sits at position #32 in the CRM and Marketing category on Zendesk. That places it in the top 14% of 231 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.