Routing is the #20 ranked workflows app on Zendesk, with a 5.0 average rating from 12 reviews, with a free plan available, as of Sep 3, 2026.
Routing is a Zendesk Marketplace app by Playlist. With a rating of 5.0★ from 12 reviews, it currently ranks #20 in the Workflows category.
AppRanks data: Routing ranks #20 in Workflows on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Routing is a category-leading Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 12 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Playlist — established developer track record
Cons
- −Limited review base (12) — ratings can shift significantly with new feedback
Looking to switch from Routing?
See Routing's alternatives ranked by audit score, rating, and review velocity.
About Routing
How Routing works
Show full descriptionShow less
Routing by Playlist
Round robin and pull-based ticket assignment, built on your Zendesk views. No dev work or consultants required.
Features
Round robin ticket assignment
Pull assignment with Playlist Button
Agent capacity and ticket limits
Daily limits
Queue prioritization by SLA or any ticket field
Schedule-based routing
Same agent (sticky) routing
Group routing by percentage
Dedicated support for organizations
Agent availability reports
Sound notifications
APIs for custom integrations
Try it for free
Sign up today for a 14-day free trial. Use code TRIALWOCC at signup. No credit card needed. Cancel anytime by uninstalling.
If you're familiar with Zendesk views, you'll be up and running in just a few minutes. For a closer look before signing up, see the Quick Start Guide.
Push or pull
Round Robin assigns tickets in batches every minute, respecting agent limits and schedules. Playlist Button lets agents pull their next ticket with one click — no collisions, full audit trail in Explore. Use either or both.
Queues
Build queues from existing Zendesk views. Stack them in priority order, configure each queue's routing model and agent pool, and sort tickets by SLA or any ticket field. Works even if views are hidden from agents.
Agent availability
Supervisors can monitor and update agent status in bulk from the live team dashboard. Routing can also use your Zendesk Schedules to only assign tickets during each agent's working hours.
Data handling & privacy
Routing accesses a limited set of Zendesk data to perform ticket assignment, including agent info, ticket fields, group membership, and schedules. End-user data is never collected. For a full breakdown, see our Technical Information page and Privacy Policy.
Free for sandbox accounts.
Screenshots
Category rankings
As of Sep 4, 2026- Workflows#20of 291Top 7%
- Agent Productivity#32of 404Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Routing doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Routing stands in the Workflows category
Routing ranks #20 of 291 apps in the Workflows category, placing it in the top 7% of the listing.
Frequently asked questions
What is Routing?
Routing is an app for Zendesk. It currently holds a 5.0-star rating from 12 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Playlist.
Who uses Routing?
Routing is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does Routing rank on Zendesk?
Routing currently sits at position #20 in the Workflows category on Zendesk. That places it in the top 7% of 291 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.