JIRA Integration by IntegrateCloud for Zendesk Marketplace
JIRA Integration by IntegrateCloud is the #24 ranked product and project management app on Zendesk, with a 4.0 average rating from 23 reviews, with a free plan available, as of Sep 11, 2026.
JIRA Integration by IntegrateCloud is a Zendesk Marketplace app by Integratecloud. With a rating of 4.0★ from 23 reviews, it currently ranks #24 in the Product and Project Management category.
AppRanks data: JIRA Integration by IntegrateCloud ranks #24 in Product and Project Management on Zendesk Marketplace, placing it in the top 13% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
JIRA Integration by IntegrateCloud is a well-rated Zendesk app with a limited review volume. It is listed in the Product and Project Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 23 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Integratecloud — established developer track record
Cons
- −Limited review base (23) — ratings can shift significantly with new feedback
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About JIRA Integration by IntegrateCloud
How JIRA Integration by IntegrateCloud works
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IntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer's experience and get updates on the issue's resolution—all from within Zendesk
JIRA data WITHIN ZENDESK:
Jira data is displayed in the Zendesk sidebar, next to a ticket.
Link one or more Zendesk tickets to existing Jira issues.
Create a new Jira issue from within Zendesk with all the info your engineering team needs.
Notify a Jira user through a comment in Zendesk.
Tags from Zendesk to Jira are shared allowing you to power your workflows.
Automatically create new JIRA issues using triggers.
JIRA Integration App by IntegrateCloud allows the users to create JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues.
Zendesk - JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team.
Zendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk - JIRA app provides huge number of features in the app like Create New JIRA Issue, Link Existing JIRA Issue, Notify linked JIRA Issues, View History of JIRA Issue
Create JIRA Issue **
When clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App.
Link Existing JIRA Issues
The Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. Zendesk - JIRA app allows the user to create or link multiple JIRA Issues to one Zendesk ticket.
Notify linked JIRA Issues **
This button allows the user to send notifications to the JIRA team which would show up as comments in JIRA.
JIRA Issue History
In the Zendesk - JIRA app JIRA Issue history modal shows the details of JIRA Issue history including the comments and few other details of the linked JIRA Issue.Users can also send the notifications to JIRA Issues.
Syncing of Comments and Status
In the Zendesk-JIRA Integration app Syncing lets you enable the syncing of comments,status and attachments from JIRA to Zendesk and syncing of comments from Zendesk to JIRA instantly.
Note: The Zendesk JIRA integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com
for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-and-jira-integration
THIS APP SUPPORTS MULTIPLE JIRA INSTANCES as well MULTIPLE Zendesk instances.
Screenshots
Category rankings
As of Sep 12, 2026- Product and Project Management#24of 196Top 13%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
JIRA Integration by IntegrateCloud ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #2
- Rank #5
Competitors & alternatives
JIRA Integration by IntegrateCloud doesn't have curated competitor matchups yet. Other tracked product and project management apps on Zendesk:
Frequently asked questions
What is JIRA Integration by IntegrateCloud?
JIRA Integration by IntegrateCloud is an app for Zendesk. It currently holds a 4.0-star rating from 23 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Product and Project Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Integratecloud.
Who uses JIRA Integration by IntegrateCloud?
JIRA Integration by IntegrateCloud is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Product and Project Management category on Zendesk.
Where does JIRA Integration by IntegrateCloud rank on Zendesk?
JIRA Integration by IntegrateCloud currently sits at position #24 in the Product and Project Management category on Zendesk. That places it in the top 12% of 196 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.