Forwarder is the #21 ranked messaging app on Zendesk, with a 4.0 average rating from 7 reviews, with a free plan available, as of Sep 7, 2026.
Forwarder is a Zendesk Marketplace app by OAPPS LLC. With a rating of 4.0★ from 7 reviews, it currently ranks #21 in the Messaging category.
AppRanks data: Forwarder ranks #21 in Messaging on Zendesk Marketplace, placing it in the top 11% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Forwarder is a well-rated Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by OAPPS LLC — established developer track record
Cons
- −Limited review base (7) — ratings can shift significantly with new feedback
Looking to switch from Forwarder?
See Forwarder's alternatives ranked by audit score, rating, and review velocity.
About Forwarder
How Forwarder works
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There are times when you can’t or shouldn’t grant contractors or external teams direct access to your Zendesk. Forwarder solves this by letting you securely share the entire ticket conversation, including private comments, with any external email address.
Recipients can reply directly to the forwarded email, and their response will be automatically added back to the original Zendesk ticket as a private comment—keeping all collaboration in one place without exposing your Zendesk environment.
Forwarding a conversation is simple: select the recipient’s email address and click Forward all comments.
Watch the demo
https://youtu.be/vpSfmhn7O9A
Learn more
Discover additional details and videos on our website:
https://oapps.io/productivity-tools/forwarder
You can try Forwarder free for 14 days.
Features
Forward all ticket comments in just a few clicks
Receive email replies directly back into the ticket
Full attachment support for outgoing emails and replies
Enhanced address book for faster recipient selection
Send emails from your own domain
Automatic compression for large attachments
About OAPPS LLC
OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers
Learn more about our work at OAPPS.io.
Support
For annual payment options or if you do not have a credit card, contact us via our help center.
💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.
Data Handling & Privacy
Stored data: contact names and email addresses
Secure backend processing
Privacy policy
Screenshots
Category rankings
As of Sep 8, 2026- Messaging#21of 192Top 11%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Forwarder doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where Forwarder stands in the Messaging category
Forwarder ranks #21 of 192 apps in the Messaging category, placing it in the top 11% of the listing.
Frequently asked questions
What is Forwarder?
Forwarder is an app for Zendesk. It currently holds a 4.0-star rating from 7 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by OAPPS LLC.
Who uses Forwarder?
Forwarder is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does Forwarder rank on Zendesk?
Forwarder currently sits at position #21 in the Messaging category on Zendesk. That places it in the top 11% of 192 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.