Wrangle is the #19 ranked it and hr app on Zendesk, with a 5.0 average rating from 4 reviews, with a free plan available, as of Sep 3, 2026.
Wrangle is a Zendesk Marketplace app by Wrangle. With a rating of 5.0★ from 4 reviews, it currently ranks #19 in the IT and HR category.
AppRanks data: Wrangle ranks #19 in IT and HR on Zendesk Marketplace, placing it in the top 15% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Wrangle is a category-leading Zendesk app with a limited review volume. It is listed in the IT and HR category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
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About Wrangle
How Wrangle works
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Manage your Zendesk tickets directly from Slack
Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works.
Slack has chosen Wrangle as an essential app, a top AI-powered productivity partner, and has featured Wrangle as a top app multiple times.
Make it easy for users to start Zendesk tickets in Slack
Wrangle makes creating a Zendesk ticket as easy as sending a message in Slack. Ticket updates and replies are synced bi-directionally between Slack and Zendesk. No training, no context switching — provide service from any Slack channel, DM, or thread.
Turn any message into a ticket automatically or by emoji
Enhance transparency by showing users the status of their ticket
Escalate internally without leaving Slack
Send tickets directly from Zendesk to Slack
Using Wrangle, you can quickly send a ticket from Zendesk into Slack so your team can discuss, and escalate as needed. No need to lose time going back and forth; Wrangle will sync replies automatically.
Conversational ticketing for both internal and external help desks
Internal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack.
External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers.
Powered by AI
Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction.
Make sure no tickets slip through the cracks
Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack's chaos into a productive, prioritized list of work; all synced with Zendesk.
Easily see what is open and what needs to be worked on
Keep response times on target with reminders and SLAs
Keep up with trends with custom tags
Handle more customers per agent
Wrangle helps your Zendesk agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.
Save your agents time with canned replies and message automations
Two-way web to Slack chat sync to handle multiple tickets fast
Create and route tickets automatically
Wrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack.
Try Wrangle for free today.
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Category rankings
As of Sep 4, 2026- IT and HR#19of 134Top 15%
- AI and Bots#36of 377Top 10%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Wrangle doesn't have curated competitor matchups yet. Other tracked it and hr apps on Zendesk:
Where Wrangle stands in the IT and HR category
Wrangle ranks #19 of 134 apps in the IT and HR category, placing it in the top 15% of the listing.
Frequently asked questions
What is Wrangle?
Wrangle is an app for Zendesk. It currently holds a 5.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the IT and HR category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Wrangle.
Who uses Wrangle?
Wrangle is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the IT and HR category on Zendesk.
Where does Wrangle rank on Zendesk?
Wrangle currently sits at position #19 in the IT and HR category on Zendesk. That places it in the top 14% of 134 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.