PCI PHI Call Redaction Transcription for Zendesk Marketplace
PCI PHI Call Redaction Transcription is the #13 ranked security, risk and compliance app on Zendesk, with a 5.0 average rating from 2 reviews, priced $9.00 per agent, per month, as of Sep 12, 2026.
PCI PHI Call Redaction Transcription is a Zendesk Marketplace app by CallTutor.com. With a rating of 5.0★ from 2 reviews, it currently ranks #13 in the Security, Risk and Compliance category.
AppRanks data: PCI PHI Call Redaction Transcription ranks #13 in Security, Risk and Compliance on Zendesk Marketplace, placing it in the top 14% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
PCI PHI Call Redaction Transcription is a category-leading Zendesk app with a limited review volume. It is listed in the Security, Risk and Compliance category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by CallTutor.com — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing ($9.00 per agent, per month) — evaluation requires committing payment details
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About PCI PHI Call Redaction Transcription
How PCI PHI Call Redaction Transcription works
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Available to all Zendesk Customers
Available for all Zendesk Suite and Support Plans, with no minimum number of subscribed Agents, no minimum subscription period for any Agent.
Secure, same day, automatic redaction of all Payment Card Information (PCI) and Personal Health Information (PHI) in English.
A sophisticated, AI-assisted voice transcription engine provides secure automatic redaction of all Payment Card Information and Personal Health Information (upon request) spoken in English from the Zendesk call recording held in a Zendesk Support Ticket. Accurately remove payment card details and reduce liabilities associated with both external and internal threats.
Minimizes the period of time recordings are present in-clear.
Cloud-based transcription and redaction is followed by immediate replacement of the original unredacted recording on the Zendesk Support Ticket.
Optimizes the user experience for your Zendesk Agents.
Processed recordings appear in the same manner as the original on the Zendesk Support ticket with full original call metadata.
A highlighted comment indicates whether redactions were made or not, enabling distinct post-call workflows based on PCI detection and redaction or not via Zendesk event triggers.
Simple, competitive pricing.
9 USD per month per PCI-handling Zendesk Talk Agent, with no charge for Support-only Agents, or for Zendesk Talk Agents who don't handle PCI in English.
Full support for Seasonal Demand Variations and Joiners, Movers & Leavers.
Addition and removal of Users is under your own control inside Zendesk, all the way down to zero Users at zero cost for any closed season, and with any partial months for a User pro-rata'd.
To schedule a quick walkthrough, or for any questions, reach out to us at [email protected].
Screenshots
Category rankings
As of Sep 12, 2026- Security, Risk and Compliance#13of 97Top 14%
- Reporting and Analytics#45of 259Top 18%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
PCI PHI Call Redaction Transcription doesn't have curated competitor matchups yet. Other tracked security, risk and compliance apps on Zendesk:
Frequently asked questions
What is PCI PHI Call Redaction Transcription?
PCI PHI Call Redaction Transcription is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Security, Risk and Compliance category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by CallTutor.com.
Is PCI PHI Call Redaction Transcription free?
PCI PHI Call Redaction Transcription does not offer a permanent free plan on Zendesk. Pricing starts at $9.00 per agent, per month. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses PCI PHI Call Redaction Transcription?
PCI PHI Call Redaction Transcription is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Security, Risk and Compliance category on Zendesk.
Where does PCI PHI Call Redaction Transcription rank on Zendesk?
PCI PHI Call Redaction Transcription currently sits at position #13 in the Security, Risk and Compliance category on Zendesk. That places it in the top 13% of 97 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.