Default Settings App for Zendesk Marketplace
Default Settings App is the #85 ranked agent productivity app on Zendesk, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 3, 2026.
Default Settings App is a Zendesk Marketplace app by Eastern Logic. With a rating of 5.0★ from 2 reviews, it currently ranks #85 in the Agent Productivity category.
AppRanks data: Default Settings App ranks #85 in Agent Productivity on Zendesk Marketplace, placing it in the top 22% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Default Settings App is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Eastern Logic — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Default Settings App
How Default Settings App works
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With many Zendesk instances, there may be a lot of different teams working in the same account. This can result in dozens of different ticket fields, scores of different brands, and hundreds of groups. Zendesk currently only allows one default to be set for each of these, but many teams find they need to have different defaults set for different agents. This is most apparent when creating a new ticket in Zendesk which will show the default brand, ticket group, and ticket form by default.
The Default Settings App is designed to meet this use case by allowing an admin to specify three default settings for users that have the app enabled:
\n1.Brand
2.Group
3.Form
The set up is simple, just find the ID of the brand, the group, and the form that you would like to configure and then enter in the settings page. After that, whenever a user creates a new ticket, the brand, group, and form will be automatically set for the user when the app loads.
If you want to set the defaults for only certain teams, just use the Zendesk Role or Group Restrictions to only enable this app for those teams. You can even install the app multiple times if you need to have different sets of restrictions on different teams.
For more help on installation or for how to find the brand, group, or ticket form id, please see the Help Centre article here.
Data Usage Disclosure
All data is processed locally in the browser. No data is sent to, fetched from, or stored on external service. Please visit our data disclosure policy page for more specific information about this app.
About Eastern Logic
We strive to provide thoughtful solutions for organizations using Zendesk. Our solutions range from the simple apps that add a key piece of missing functionality, to bespoke consulting engagements implementing highly complex workflows. We welcome feedback on existing apps as well as enquiries about custom solutions. Please leave a review below or get in touch with us here.
Screenshots
Category rankings
As of Sep 4, 2026- Agent Productivity#85of 404Top 22%
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Competitors & alternatives
Default Settings App doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Default Settings App stands in the Agent Productivity category
Default Settings App ranks #85 of 404 apps in the Agent Productivity category, placing it in the top 22% of the listing.
Frequently asked questions
What is Default Settings App?
Default Settings App is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Eastern Logic.
Is Default Settings App free?
Default Settings App offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Default Settings App?
Default Settings App is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Default Settings App rank on Zendesk?
Default Settings App currently sits at position #85 in the Agent Productivity category on Zendesk. That places it in the top 21% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.