Disable Ticket Fields App for Zendesk Marketplace
Disable Ticket Fields App is the #136 ranked agent productivity app on Zendesk, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 12, 2026.
Disable Ticket Fields App is a Zendesk Marketplace app by Eastern Logic. With a rating of 5.0★ from 1 reviews, it currently ranks #136 in the Agent Productivity category.
AppRanks data: Disable Ticket Fields App ranks #136 in Agent Productivity on Zendesk Marketplace, placing it in the top 34% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Disable Ticket Fields App is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Eastern Logic — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Disable Ticket Fields App
How Disable Ticket Fields App works
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Disable Ticket Fields for agents
The Disable Ticket Fields App is designed to allow for disabling ticket fields on specific forms. The set up is straightforward, though you will need to use JSON format to specify the fields to disable. Each form can have it's own rules for which fields to disable.
About the Disable Ticket Fields app
Some fields on a ticket form might need to be read-only, and so that's what this app was built to do. Each team may have its own forms, and those forms can disable different fields based on the use case.
How to Use
Inside of the app settings page, just paste in your JSON code to specify which fields should be disabled for which form.
Once you have installed the app, you'll need to refresh your Zendesk to apply the changes. Then whenever the specified ticket form is loaded, the fields will be automatically greyed out indicating they are disabled as seen in the screenshot below:
If you want to only disable fields for certain teams, just use the Zendesk Role or Group Restrictions to only enable this app for those teams. You can even install the app multiple times if you need to have different sets of restrictions on different teams.
Please see the Help Centre Article here for more information.
Data Usage Disclosure
All data is processed locally in the browser. No data is sent to, fetched from, or stored on external service. Please visit our data disclosure policy page for more specific information about this app.
About Eastern Logic
We strive to provide thoughtful solutions for organizations using Zendesk. Our solutions range from the simple apps that add a key piece of missing functionality, to bespoke consulting engagements implementing highly complex workflows. We welcome feedback on existing apps as well as enquiries about custom solutions. Please leave a review below or get in touch with us here.
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#136of 404Top 34%
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Competitors & alternatives
Disable Ticket Fields App doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Disable Ticket Fields App stands in the Agent Productivity category
Disable Ticket Fields App ranks #136 of 404 apps in the Agent Productivity category, placing it in the top 34% of the listing.
Frequently asked questions
What is Disable Ticket Fields App?
Disable Ticket Fields App is an app for Zendesk. It currently holds a 5.0-star rating from 1 merchant review, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Eastern Logic.
Is Disable Ticket Fields App free?
Disable Ticket Fields App offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Disable Ticket Fields App?
Disable Ticket Fields App is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Disable Ticket Fields App rank on Zendesk?
Disable Ticket Fields App currently sits at position #136 in the Agent Productivity category on Zendesk. That places it in the top 34% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.