Ticket Access Logs is the #86 ranked agent productivity app on Zendesk, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 11, 2026.
Ticket Access Logs is a Zendesk Marketplace app by OAPPS. With a rating of 5.0★ from 2 reviews, it currently ranks #86 in the Agent Productivity category.
AppRanks data: Ticket Access Logs ranks #86 in Agent Productivity on Zendesk Marketplace, placing it in the top 22% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ticket Access Logs is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by OAPPS — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Ticket Access Logs
How Ticket Access Logs works
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Ticket Access Logs helps organizations meet security and compliance requirements by making ticket access data visible inside Zendesk.
The app shows who viewed or modified a ticket and when, supporting access audits, investigations of unauthorized access, and compliance with data protection standards (such as GDPR and ISO 27001) that require traceability and accountability for access to customer data.
Please note
The Advanced Data Privacy and Protection add-on is required for this app to function.
Features
View the access event log for the current ticket
Display ticket access data that is otherwise available only through the Zendesk API
Filter, sort, and search access events directly in the ticket sidebar
What the app does
The app displays the access log for the current ticket, showing when agents or administrators viewed or modified it. This provides a record of both read and write events associated with the ticket.
About OAPPS LLC
OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers
Learn more about our work at OAPPS.io.
Support
For annual payment options or if you do not have a credit card, contact us via our help center.
💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.
Data Handling & Privacy
The app does not collect, store, or transmit any personal or customer data.
Screenshots
Category rankings
As of Sep 11, 2026- Agent Productivity#86of 404Top 22%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Ticket Access Logs doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Ticket Access Logs stands in the Agent Productivity category
Ticket Access Logs ranks #86 of 404 apps in the Agent Productivity category, placing it in the top 22% of the listing.
Frequently asked questions
What is Ticket Access Logs?
Ticket Access Logs is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by OAPPS.
Who uses Ticket Access Logs?
Ticket Access Logs is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Ticket Access Logs rank on Zendesk?
Ticket Access Logs currently sits at position #86 in the Agent Productivity category on Zendesk. That places it in the top 21% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.