WC Cancel Order for WordPress

Customers change their minds. When they can’t cancel an order themselves, they email you, call you or ask their bank for a chargeback. WC Cancel Order adds a Cancel Request button to their WooCommerce orders, so they can ask to cancel in a few clicks and tell you why. You stay in control: nothing is cancelled until you approve it.

Why use WC Cancel Order?

Fewer support emails – every request arrives in one list, with the customer’s reason attached.

No surprise cancellations – each request waits for your decision, and customers can only ask to cancel orders in the statuses you allow, for example Processing but not Completed.

Customers stay informed – they receive an email when you approve or decline their request.

Stock stays correct – an approved request cancels the order the normal WooCommerce way, so the items go back into stock.

How it works

The customer clicks Cancel Request on an order in My Account > Orders and enters the reason in a popup.

The order moves to the Cancel Request status and the store receives an email.

You review the request under WooCommerce > WC Cancel and approve or decline it.

Approved: the order is cancelled and WooCommerce puts the stock back. Declined: the order returns to the status it had before. The customer is emailed either way.

Features

Cancel Request button in My Account > Orders and on the order details page.

Choose which orders can be cancelled – allow requests only for the order statuses you select.