Video Chat for Cisco and FusionPBX Callcenters for WordPress Plugin Directory
By hashmatkhan
Video Chat for Cisco and FusionPBX Callcenters is a WordPress Plugin Directory app by hashmatkhan.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Video Chat for Cisco and FusionPBX Callcenters is a newly-listed WordPress app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by hashmatkhan — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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How Video Chat for Cisco and FusionPBX Callcenters works
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Providing Video solutions for the web users. Using this solution, a web user can initiate a video call request to the Cisco Contact Center Express (UCCX) and Enterprise (CCE) during a web chat session of Expertflow Hybrid Chat solution.This module is a simple click to dial service which connects customers from website to cisco contact center agent through a realtime call.
The customers will have to fill certain details before initiating a call. This information include Name, Email, Phone Number, Problem Message), if all the infromation is provided then the module starts initiating call.
Communication Flow
A web user wants to connect to Cisco Contact Center agent via WebRTC Video without having to download or install any software
This user request will initiate a call from Customer WebRTC to Cisco Call Center agent
This WebRTC is converted by Expertflow’s WebRTC -SIP gateway to a SIP call, Which is then routed to Cisco Cubes/Gateway from where the routing will be handled by the Cisco end.
The initiating web user will be asked to allow system resources (mic, camera) access from his WebRTC capable web browser
Upon access grant, the video call will be started.
The call is encrypted via WebRTC from the customer’s browser to the EF WebRTC-SIP gateway, and from the gateway to Cisco CUBE using SIP with TLS.
Solution Prerequsites This is the link where you can find complete details of the solution including all hardware and software
prerequsites, TLS and port utilization requirements for the installation and connectivity with internal and external components.
Integration on Website Expertflow will provide the JS/HTML link to the website owner, which they need to add in the website header. Expertflow will also provide the sample HTML page that can be used as a reference for the website owner/developer.
Setting UP a Video Call For setting up a video conferencing system , We have a Debian server running the latest stable FreeSWITCH build, IP phones( Zoiper/ Jabber) and Cisco SX set .
The default port5,060,506,150,805,081
codec,H.261 Video (passthru),mod_h26x
codec,H.263 Video (passthru),mod_h26x
codec,H.263+ Video (passthru),mod_h26x
codec,H.263++ Video (passthru),mod_h26x
codec,H.264 Video (passthru),mod_h26x
Deployment Guide For the smooth installation of the plugin please follow the steps explained on the Deployment Guide.
Forum for Queries Related to Solution We have also a public forum where you can find the responses and discussions on previous queries and you can also participate or intiate the discussion. Forum can be accessed here.
This is the documentation link where you can find complete latest details and updates of the product.
Competitors & alternatives
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Frequently asked questions
What is Video Chat for Cisco and FusionPBX Callcenters?
Video Chat for Cisco and FusionPBX Callcenters is an app for WordPress. It is published on WordPress Plugin Directory and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by hashmatkhan.