LiveHelpNow Help Desk is a WordPress Plugin Directory app by livehelpnow.
AppRanks verdict
Generated from live marketplace data — refreshed daily
LiveHelpNow Help Desk is a newly-listed WordPress app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical WordPress Plugin Directory listing.
Pros
- +Published by livehelpnow — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from LiveHelpNow Help Desk?
See LiveHelpNow Help Desk's alternatives ranked by audit score, rating, and review velocity.
How LiveHelpNow Help Desk works
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LiveHelpNow help desk system provides the ultimate way to communicate with your website visitors and customers. Engage real-time the second a visitor visits a critical page of your website. Allow your customers to communicate with you directly on your website, via live chat, SMS/Text, Facebook, Twitter or Email. With LiveHelpNow, you may interact with your customers however which way they prefer, from one easy-to-use platform. This plugin adds the necessary script to your site that enables the live chat functionality.
Get started
Benefits for merchants Omni-channel customer support platform, offering 360 degrees of customer service for your customers to be able to contact your company on the channel they prefer! Whether it is live chat, SMS, email, Facebook or Twitter. All customer inquiries are captured and organized by conversations and all in real time.
Benefits for customers Real time communication enablement over Chat, SMS, Email, Facebook and Twitter from within one easy to use platform
Product features
Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:
Accept chat over SMS (customers can text for support!)
Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!
Integrated Chat, SMS, Facebook, Twitter, Email, Call and Knowledge management (provide customers with all channels of support from one system)!
Dedicated US-based 24/7 support
Real-time agent monitoring
Financial grade security
Instant language translation
Social media integration
Support unlimited brands
Integrated customer surveys
Integrates with any CRM
Targeted customer engagement
Customer satisfaction scorecard
Exportable dynamic enterprise level reports
Skill based routing and queuing
Agent permissions and restrictions
Whisper technology
File transfer
Automated tagging
Chat sentiment analysis
Please attend live demo of LiveHelpNow to learn more.
Pricing and plans Please visit pricing page and start 30 day free trial here
Keyword rankings
LiveHelpNow Help Desk ranks for 2 keywords across WordPress Plugin Directory. Here are the top 2:
Competitors & alternatives
AppRanks tracks competitor sets per category. For LiveHelpNow Help Desk, the independent listing audit includes a competitive context section, and the full WordPress app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is LiveHelpNow Help Desk?
LiveHelpNow Help Desk is an app for WordPress. It is published on WordPress Plugin Directory and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by livehelpnow.