LiveHelpNow Help Desk for WordPress

LiveHelpNow help desk system provides the ultimate way to communicate with your website visitors and customers. Engage real-time the second a visitor visits a critical page of your website. Allow your customers to communicate with you directly on your website, via live chat, SMS/Text, Facebook, Twitter or Email. With LiveHelpNow, you may interact with your customers however which way they prefer, from one easy-to-use platform. This plugin adds the necessary script to your site that enables the live chat functionality.

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Benefits for merchants Omni-channel customer support platform, offering 360 degrees of customer service for your customers to be able to contact your company on the channel they prefer! Whether it is live chat, SMS, email, Facebook or Twitter. All customer inquiries are captured and organized by conversations and all in real time.

Benefits for customers Real time communication enablement over Chat, SMS, Email, Facebook and Twitter from within one easy to use platform

Product features

Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:

Accept chat over SMS (customers can text for support!)

Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!

Integrated Chat, SMS, Facebook, Twitter, Email, Call and Knowledge management (provide customers with all channels of support from one system)!

Dedicated US-based 24/7 support

Real-time agent monitoring

Financial grade security