Shoply AI Search & AI Chatbot for Shopify
By Shoply AI
- Category rank
- #7 in Search and filter
- Price
- Free plan
- New reviews (30 days)
- +1
- Listing audit
- 97/100
Shoply AI Search & AI Chatbot is a Shopify App Store app by Shoply AI, launched September 2024. With a rating of 4.9★ from 26 reviews, it currently ranks #7 in the Search and filter category.
Shoply AI Search & AI Chatbot is the #7 ranked Search and filter app on Shopify, with a 4.9 average rating from 26 reviews, 1 of which arrived in the last 30 days, with a free plan available, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Shoply AI Search & AI Chatbot ranks #7 of 377 in Search and filter on Shopify. It holds a 4.9★ average from 26 reviews on Shopify, with 1 new in the last 30 days — review velocity is slowing, with the 30-day pace running below the 90-day pace. 0% of the 26 reviews archived by AppRanks are 1–2★. A free plan is available, so the entry feature set can be tried without a paid subscription.
Pros
- +4.9★ average across 26 reviews
- +Only 0% of archived reviews are 1–2★
- +The developer replied to 8 of the 8 most recent reviews
- +Free plan available — no paid subscription needed to start
Cons
- −Only 26 reviews — the average can still move with a few new ratings
About Shoply AI Search & AI Chatbot
How Shoply AI Search & AI Chatbot works
Shoply is your store’s product expert and customer support powered by AI. It learns autonomously from your catalog, pages, and blogs to deliver highly relevant, accurate shopping advice. From helping customers choose their first pair of skis to finding the perfect dress for a date, Shoply provides recommendations they’ll love. It also handles service inquiries like promotions, sizing, orders, and returns - and seamlessly escalates to live chat with human agents for more complex needs.
Screenshots






Key features
- Product Expert: Boosts sales with highly relevant search and recommendations.
- Fully Customizable: Teach AI with your expertise and tailor its personality.
- Self Starter: Zero setup, Shoply learns your website and products on its own.
- Multilingual: Engages with customers in their own native languages.
- Scalable: Designed for large catalogs (1M+ products and beyond)
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Table stakes (2)
what nearly every competitor ships
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.
- Live Chat SupportEngage with support agents in real-time through live chat.
Differentiators (5)
rare and linked to better ratings
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.
- Upsell BundlesCreate bundles to encourage upselling and increase average order value.
Common capabilities (13)
widely but not universally offered
- Agent AvatarCustomize your support experience with personalized agent avatars.
Show all 35 capabilities
Common capabilities (13)
widely but not universally offered
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.
- Behavior TrackingAnalyze user behavior to improve engagement and retention.
- Chat ButtonsAdd buttons to facilitate quick access to chat support.
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.
- Email SupportGet support via email for detailed inquiries and assistance.
- Font and Color CustomizationCustomize the font style and color to match your brand identity.
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.
- Multi-Language SupportOffer a multilingual experience for your customers.
- Product RecommendationsProvide personalized product recommendations to boost sales.
- Quick RepliesProvide instant responses to common customer inquiries.
- Send TranscriptAutomatically send conversation transcripts to users after support interactions.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.
Niche capabilities (12)
rare, long-tail capabilities only a few apps offer
- Checkout TrackingMonitor the checkout process to identify drop-off points.
- Custom CSS StylingApply custom CSS to personalize the look and feel of your store.
- Custom DashboardsCreate interactive dashboards tailored to your analytics needs.
- Custom Filtering OptionsCreate tailored filters to enhance product search and navigation.
- Custom Styling OptionsApply custom styles to enhance your store's appearance.
- Filter Display OptionsCustomize how filters are displayed to enhance user experience.
- Mobile Responsive DesignEnsure your site is mobile-friendly and adapts to all devices.
- Personalized SearchEnhance search results based on individual user preferences and history.
- Product Search FunctionalityEnable customers to search for products easily on your site.
- Search Results PageCustomize the layout and content of your search results page for better user experience.
- Search Suggestions and QueriesOffer relevant search suggestions to guide users in finding content.
- Typo Tolerance FeaturesEnhance user experience with features that tolerate typos in input.
Other capabilities (3)
role not classified yet
- Chat Window
- Stop Words ManagementIdentify and manage stop words to enhance search results accuracy.
- Customer ServiceAccess comprehensive customer service for all your needs.
Pricing plans
Free
|
Smart Start
|
Pro Perform
|
Elite Engage
|
Ratings and reviews
Star breakdown of 26 reviews.
- 525 (96%)
- 41 (4%)
- 30 (0%)
- 20 (0%)
- 10 (0%)
This AI bot works even better than I expected 5/5
With more than 1,300 plants in your shop, many of them rare tropicals, shoppers often need help finding the right plant and understanding how to care for it. We're glad Shoply is answering those questions well for you.
Pretty cool love the ai search
Thank you, Mr Gadget SA team! Glad you’re loving the AI search 😊 With your range of new and pre-owned phones and gadgets, dynamic filtering helps shoppers narrow down the options as they search. Shoply is also built to support your large product catalogs, making it easier to find the right product even as your selection grows. Again, thanks for sharing the love!
Not bad. 99% of the time it provides a good answer. When a questionable response came up, I added the correct "knowledge" for it to reference the next time around. With the history of responses provided, one can monitor and add knowledge as needed.
Thank you for the thoughtful review, Klondike Mike’s! With capacitor kits for so many vintage radios, from Cobra CBs to Kenwood and Yaesu models, getting the details right matters. We’re glad the conversation history and the add-knowledge-to-AI feature have helped you spot questionable answers, and provide the right information for future questions!
Handy way to provide information for our customers. Surprisingly accurate and on point. Very pleased with this tool.
Thank you, ExcellentSupply.com team! You’ve put a lot of expertise into your product range and cleaning guides, and we’re glad Shoply helps make that information easier to find. Thank you for sharing your experience!
I really like this chatbot. It was very easy to train it on the content of our website, and I also appreciate the option to upload additional documents to expand its knowledge. The answers have been accurate and relevant, and overall it works very well for our needs. I’m very satisfied with it. Thank you!
Read developer reply
Thank you so much, Egely Wheel team! We love how you’ve turned Dr. George Egely’s decades of work into an experience that helps people explore their vitality, focus, and inner state—from the Egely Wheel itself to the EWR app and live sessions. Because your product is so unique, customers naturally have many questions before they can confidently begin. It means a great deal to hear that Shoply learned from both your website and uploaded materials and is now giving your visitors accurate, relevant guidance. We’re proud to help you “make the invisible visible” and make the Egely experience easier for more people to understand. Thank you for trusting Shoply!
GREAT PRODUCT, BUT NOT ENOUGH MEMORY TO TRAIN THE AI, ONLY LIMITED TO 2000 WORDS...ITS SHOUL EXPAND....BUT GOOD WORK...
Thank you for your feedback! We have increased per knowledge limit to 10000. In the mean while, you have always had the ability to add a lot more knowledges, plus file uploads, external urls as well. Hope you enjoy the new limit and features!
It’s simply spectacular. Shoply, the Shopify AI agent, works like magic. It quickly learned our language, brand voice, and company culture. In fact, we have even encouraged our in-store sales team to learn from the way Shoply recommends products, suggests complementary items, and shares helpful ideas with customers. It is incredibly intuitive, practical, and easy to use. Choosing Shoply has been one of the best decisions we have made for our online store.
Thanks so much for the wonderful review! It's refreshing that we could help with your in-store team. We love your feedbacks and hope we can continue contributing to the success of your business!
We are so beyond pleased and the above and beyond is when Rui made many of our text links clickable, this made all the difference in the world. The customer service and response is the best and we are so glad to have this functionality in our shop!
Thanks so much for your suggestion and kind review! We are super happy that our little change made a big difference. :)
Category rankings
A category rank is the app's position in Shopify's own category listing. Rows marked “landing shelf” are positions on a parent category’s landing page, which shows only a selection of apps. Keyword ranks (search-result positions) are a separate measure.
- Search and filter#7of 377Top 2%
- Chat#33of 1,153Top 3%
- Search and navigationlanding shelf#51of 468 on the shelf
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
No featured placements on Shopify in the last 30 days.
Keyword rankings
Shoply AI Search & AI Chatbot ranks for 73 keywords across Shopify App Store. Here are the top 3:
- Rank #2
- Rank #8
- Rank #9
Competitors & alternatives
Shoply AI Search & AI Chatbot competes with these apps in the same space:
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Frequently asked questions
What is Shoply AI Search & AI Chatbot?
Shoply AI Search & AI Chatbot is a Shopify app by Shoply AI, listed in Search and filter. It holds a 4.9-star average from 26 reviews on Shopify. It has been listed since 2024.
Is Shoply AI Search & AI Chatbot free?
Shoply AI Search & AI Chatbot has a free plan on Shopify. Listed plans: Free, Smart Start, Pro Perform, Elite Engage.
Where does Shoply AI Search & AI Chatbot rank on Shopify?
Shoply AI Search & AI Chatbot ranks #7 of 377 apps in Search and filter on Shopify.
How active are Shoply AI Search & AI Chatbot reviews?
Shoply AI Search & AI Chatbot has received 1 review in the last 30 days, 5 in the last 90 days. The 30-day pace is slower than the 90-day pace — review volume is decelerating.