OnCustomer: Livechat & Chatbot is the #577 ranked chat app on Shopify, with a free plan available, as of Sep 5, 2026.
OnCustomer: Livechat & Chatbot is a Shopify App Store app by Novaon Tech, launched April 2024.
AppRanks data: OnCustomer: Livechat & Chatbot ranks #577 in Chat on Shopify App Store, placing it in the top 60% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
OnCustomer: Livechat & Chatbot is a newly-listed Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Novaon Tech — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About OnCustomer: Livechat & Chatbot
How OnCustomer: Livechat & Chatbot works
OnCustomer - An effective omnichannel communication platform that helps businesses successfully communicate with customers through insightful understanding, accurate prediction of needs, and intelligent automated personalized communication.
Screenshots
Key features
- Conversation management: Automatic Routing conversation from multiple channels
- Bot website: Automated lead tools help optimize customer conversion on website
- SLA: Alerts and reporting for conversations violating Service Level Agreements
- Surpport: Interaction channel and ticket management to manage customer complaint
- CSAT & Survey: Collect automatically customer feedback and surveys
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.
- Email SupportGet support via email for detailed inquiries and assistance.
- WhatsApp SupportProvide customer support through WhatsApp messaging.
Category rankings
As of Sep 5, 2026- Chat#577of 976Top 60%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
OnCustomer: Livechat & Chatbot ranks for 15 keywords across Shopify App Store. Here are the top 3:
- 1.livechatRank #19
- Rank #92
- Rank #109
Competitors & alternatives
OnCustomer: Livechat & Chatbot doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is OnCustomer: Livechat & Chatbot?
OnCustomer: Livechat & Chatbot is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2024. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Novaon Tech.
Is OnCustomer: Livechat & Chatbot free?
OnCustomer: Livechat & Chatbot offers a free plan that merchants can install on Shopify without entering payment details. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses OnCustomer: Livechat & Chatbot?
OnCustomer: Livechat & Chatbot is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does OnCustomer: Livechat & Chatbot rank on Shopify?
OnCustomer: Livechat & Chatbot currently sits at position #577 in the Chat category on Shopify. That places it in the top 59% of 976 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.