Bad Customer is the #90 ranked fraud app on Shopify, with a 3.7 average rating from 9 reviews, with a free plan available, as of July 9, 2026.
Bad Customer is a Shopify App Store app by Outlander, launched March 2021. With a rating of 3.7★ from 9 reviews, it currently ranks #90 in the Fraud category.
AppRanks data: Bad Customer ranks #90 in Fraud on Shopify App Store, placing it in the top 39% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Bad Customer is a mixed-rating Shopify app with a limited review volume. It is listed in the Fraud category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 9 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Outlander — established developer track record
Cons
- −Average rating below 4.0 (3.7★) — read recent low-star reviews before committing
- −Limited review base (9) — ratings can shift significantly with new feedback
Looking to switch from Bad Customer?
See Bad Customer's alternatives ranked by audit score, rating, and review velocity.
About Bad Customer
How Bad Customer works
Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.
Screenshots
Key features
- Identifies customers who have charged back on other sites.
- Flag orders to PO Boxes or when billing/shipping are in different states.
- Flag orders from customers who create multiple accounts.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Chargeback PreventionReduce the risk of chargebacks through proactive measures.
Category rankings
As of Jul 9, 2026- Fraud#90of 235Top 39%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Bad Customer ranks for 10 keywords across Shopify App Store. Here are the top 3:
- Rank #168
- Rank #190
- Rank #192
Competitors & alternatives
Bad Customerdoesn't have curated competitor matchups yet. Other tracked fraud apps on Shopify:
Frequently asked questions
What is Bad Customer?
Bad Customer is an app for Shopify. It currently holds a 3.7-star rating from 9 merchant reviews, and it has been listed on the marketplace since 2021. It is listed under the Fraud category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Outlander.
Who uses Bad Customer?
Bad Customer is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Fraud category on Shopify.
Where does Bad Customer rank on Shopify?
Bad Customer currently sits at position #90 in the Fraud category on Shopify. That places it in the top 38% of 235 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.