Aircall is the #71 ranked workflow automation app on Shopify, with a 1.0 average rating from 2 reviews, with a free plan available, as of July 8, 2026.
Aircall is a Shopify App Store app by Aircall, launched October 2022. With a rating of 1.0★ from 2 reviews, it currently ranks #71 in the Workflow automation category.
AppRanks data: Aircall ranks #71 in Workflow automation on Shopify App Store, placing it in the top 20% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Aircall is a mixed-rating Shopify app with a limited review volume. It is listed in the Workflow automation category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Aircall
How Aircall works
Aircall lives inside your Shopify store. The moment a customer calls, your team sees their name, previous orders, and tracking number instantly. No tab-switching, no asking customers to repeat themselves. Click-to-Dial from any Shopify contact.
AI Agents handle order status, returns, and FAQs after hours, allowing always-on availability. AI Actions pulls live Shopify data mid-call, answers in real time, and logs the follow-up automatically.
SOC 2 Type II, 99.95% up time, Live in minutes.
Screenshots
Key features
- Customer context in every call — name, orders, tracking all before saying hello
- Display order information and live parcel tracking links on inbound calls
- Click-to-Dial phone numbers within Shopify to reach customers faster
- AI Actions connects your AI Voice Agent directly to live Shopify data
- After hours, AI Messaging & Voice Agents handle order status, returns, and FAQs
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.
- APIs and WebhooksLeverage APIs and webhooks for real-time data synchronization.Differentiator
- Auto-Sync DataAutomatically synchronize data across platforms for seamless updates.Common
- Business Hours ManagementSet and manage your business operating hours effectively.
- Callback ServiceImplement callback functionality to enhance user interactions.
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.Common
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.Common
- Customer TaggingAssign tags to customers for better segmentation and targeting.Differentiator
- Custom TriggersDefine specific triggers for automated workflows based on your criteria.Differentiator
- Custom Workflow CreationDesign and implement custom workflows tailored to your business needs.Differentiator
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.Common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.Common
- Order TaggingTag orders for better organization and tracking within your store.Differentiator
- Product TaggingOrganize products with tags for easier navigation and searchability.Differentiator
- Quick RepliesProvide instant responses to common customer inquiries.Common
- Return ProcessingHandle product returns efficiently to improve customer satisfaction.Common
- Richpanel IntegrationIntegrate Richpanel for enhanced customer support and engagement.
- Shipping NotificationsNotify customers about their shipping status and delivery updates.
- SMS MessagingEngage customers through targeted SMS messages for promotions and updates.
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.Common
- Template ManagementCreate and manage templates for consistent branding and messaging.Common
- Voice SupportProvide assistance to customers through voice communication channels.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.Common
Pricing plans
Essentials120/month
|
Pro210/month
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Category rankings
As of Jul 8, 2026- Workflow automation#71of 362Top 20%
- Chat#123of 386Top 32%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Aircall ranks for 3 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
Aircalldoesn't have curated competitor matchups yet. Other tracked workflow automation apps on Shopify:
Frequently asked questions
What is Aircall?
Aircall is an app for Shopify. It currently holds a 1.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Workflow automation category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Aircall.
Is Aircall free?
Aircall does not offer a permanent free plan on Shopify. Pricing starts at 120, and the listed tiers are Essentials, Pro. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Aircall?
Aircall is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflow automation category on Shopify.
Where does Aircall rank on Shopify?
Aircall currently sits at position #71 in the Workflow automation category on Shopify. That places it in the top 20% of 362 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Aircall integrate with?
Aircall lists 6 integrations on its Shopify marketplace page. The most prominent are Gorgias, Hubspot, Richpanel, Salesforce, Stripe, Zendesk. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Aircall support?
Aircall declares support for 4 languages on its Shopify marketplace listing: English, Spanish, French, German. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.