Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) for Salesforce AppExchange
Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) is a Salesforce app, with a 5.0 average rating from 1 review, with a free plan available, as of Jul 14, 2026.
Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) is a Salesforce AppExchange app by Salesforce Labs. With a rating of 5.0★ from 1 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) is a category-leading Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web)
How Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) works
Understand how your team is focusing their time with omni-channel, and get a clear view on how your customers are interacting with your business! You can also track your usage of the consumption based channels, to ensure you are tracking to expected usage.
For a full breakdown on each of the reports, please see the guide attached on this listing under 'More Details'.
These dashboards access data from standard fields on the AgentWork and Messaging Sessions to help you get started immediately!
Please enable Omni-Channel under 'Omni-Channel Settings' and Messaging under 'Messaging Settings' in Setup before attempting to install this dashboard or it will fail.
This solution does not include Chat Transcript, our legacy solution. For that dashboard, try "Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard"
Key features
- Track performance over time of key KPIs such as wait time, speed to answer and the average messages per session
- Track the usage of each consumption based product (SMS Conversations, Triggered Outbound Messages & Bot Conversations)
- Track any errors with delivering SMS or WhatsApp messages to customers.
Keyword rankings
Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #5
- 3.usageRank #5
Competitors & alternatives
AppRanks tracks competitor sets per category. For Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web), the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web)?
Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2025. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Salesforce Labs.
Is Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) free?
Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
What does Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) integrate with?
Digital Engagement Dashboard (Messaging Session & Messaging for in App & Web) lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.