Knowledge Case Deflection - Contact Form (Einstein Flow Template) for Salesforce
- Price
- Free plan
- Listing audit
- 56/100
Knowledge Case Deflection - Contact Form (Einstein Flow Template) is a Salesforce AppExchange app by Salesforce Labs. With a rating of 2.5★ from 2 reviews.
Knowledge Case Deflection - Contact Form (Einstein Flow Template) is a Salesforce app, with a 2.5 average rating from 2 reviews, free to use, as of Nov 15, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 15, 2026
Knowledge Case Deflection - Contact Form (Einstein Flow Template) is a Salesforce app. It holds a 2.5★ average from 2 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2023
Cons
- −Average rating below 4.0 (2.5★) — read recent low-star reviews before committing
- −Only 2 reviews — the average can still move with a few new ratings
About Knowledge Case Deflection - Contact Form (Einstein Flow Template)
How Knowledge Case Deflection - Contact Form (Einstein Flow Template) works
This case submission form is built in Flow, and can be used both on Experience Cloud portals and within the Service Console. Before the user definitively submits a new case, Einstein Article Recommendations will check whether there are any articles that solve their problem. If so, the case can immediately be closed with the status "Deflected", and your agents will never have to look at it.
Key features
- Deflect incoming cases to reduce the load on your contact center Solve customer problems faster & without agent interaction Unlock the power of Einstein Article Recommendations in Flow
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.