Knowledge Dashboard Pack for CRM Analytics for Salesforce AppExchange
Knowledge Dashboard Pack for CRM Analytics is a Salesforce app, with a 2.9 average rating from 10 reviews, with a free plan available, as of Sep 12, 2026.
Knowledge Dashboard Pack for CRM Analytics is a Salesforce AppExchange app by Salesforce Labs. With a rating of 2.9★ from 10 reviews.
AppRanks data: Knowledge Dashboard Pack for CRM Analytics has been on the Salesforce AppExchange marketplace since 2023 (3 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Knowledge Dashboard Pack for CRM Analytics is a mixed-rating Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (2.9★) — read recent low-star reviews before committing
- −Limited review base (10) — ratings can shift significantly with new feedback
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About Knowledge Dashboard Pack for CRM Analytics
How Knowledge Dashboard Pack for CRM Analytics works
Warning: For now, the use of this pack requires at least one CRM Analytics license. If you don't have the "Analytics View Only" license in your org, please assign your users a CRMA license instead.
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With the Knowledge Analytics Dashboards package, you can identify: - Top rated and viewed articles - Top search entries and knowledge gaps - Top article contributors - Linked article trends Before you get started, set up Lightning Knowledge. To use the dashboards, you need one of the following: - Knowledge licenses in your production org. Contact your account executive for help. - A Developer edition of Salesforce. - A trial edition of Salesforce.
The Knowledge Analytics Dashboards package is built for CRM Analytics. Users with Lightning Knowledge can view the dashboards in Service Cloud. To edit the dashboards or create new ones, you need a CRM Analytics license.
Key features
- Track key KPIs, such as which cases were closed with an attached knowledge article
- See how Knowledge impacts your time to close and reduces your operational costs
- Identify your top Knowledge contributors
Keyword rankings
Knowledge Dashboard Pack for CRM Analytics ranks for 4 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #8
- Rank #10
- Rank #10
Competitors & alternatives
AppRanks tracks competitor sets per category. For Knowledge Dashboard Pack for CRM Analytics, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Knowledge Dashboard Pack for CRM Analytics?
Knowledge Dashboard Pack for CRM Analytics is an app for Salesforce. It currently holds a 2.9-star rating from 10 merchant reviews, and it has been listed on the marketplace since 2023. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Salesforce Labs.
Is Knowledge Dashboard Pack for CRM Analytics free?
Knowledge Dashboard Pack for CRM Analytics offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
What does Knowledge Dashboard Pack for CRM Analytics integrate with?
Knowledge Dashboard Pack for CRM Analytics lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.