Case Timer for Service Console for Salesforce AppExchange
Case Timer for Service Console is a Salesforce app, with a 3.7 average rating from 25 reviews, with a free plan available, as of Sep 11, 2026.
Case Timer for Service Console is a Salesforce AppExchange app by Salesforce Labs. With a rating of 3.7★ from 25 reviews.
AppRanks data: Case Timer for Service Console has been on the Salesforce AppExchange marketplace since 2022 (4 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Case Timer for Service Console is a mixed-rating Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 25 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (3.7★) — read recent low-star reviews before committing
- −Limited review base (25) — ratings can shift significantly with new feedback
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About Case Timer for Service Console
How Case Timer for Service Console works
As a new Case record page is opened by an agent, the case timer clock will automatically begin counting the time spent viewing the Case. When the Case tab is navigated away from, the timer is paused, resuming when focus is returned to the case record. When the case tab is closed (or the case status updated), a record is automatically created logging the agents time spent on the Case. A full log of the users and their time spent on the Case is also viewable through the component, and an aggregate view available through the included reports and dashboard.
Key features
- Stores and displays a complete log of all the users who have had any contact with the Case in question.
- Allows for manual creation of logs, as well as the ability to manually pause and play the timer as needed.
- Includes reports and a dashboard to identify trends and track progress
Keyword rankings
Case Timer for Service Console ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
Competitors & alternatives
AppRanks tracks competitor sets per category. For Case Timer for Service Console, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Case Timer for Service Console?
Case Timer for Service Console is an app for Salesforce. It currently holds a 3.7-star rating from 25 merchant reviews, and it has been listed on the marketplace since 2022. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Salesforce Labs.
Is Case Timer for Service Console free?
Case Timer for Service Console offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.