LiveVox Contact Center for Salesforce is a Salesforce AppExchange app by NICE CXone.
AppRanks data: LiveVox Contact Center for Salesforce has been on the Salesforce AppExchange marketplace since 2022 (4 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
LiveVox Contact Center for Salesforce is a newly-listed Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by NICE CXone — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About LiveVox Contact Center for Salesforce
How LiveVox Contact Center for Salesforce works
Unify LiveVox Next Generation Customer Engagement with Salesforce to deliver a connected agent experience. Enhance customer communication with a well rounded CCaaS solution that layers in Artificial Intelligence (AI) and Workforce Engagement (WEM).
Benefit from a fully blended environment that supports both inbound and outbound communication: - Outbound Manual Dial - Click-To-Dial - Predictive Dial for outreach campaigns - Inbound calls with screen pop and record matching - Call activity logs - Customizable agent dispositions that drive Salesforce workflows
Leverage the full power of the LiveVox Contact Center platform: - Class-leading risk mitigation - Advanced call routing and agent skills - IVR builder - Conversational AI virtual agents with natural language processing - Speech analytics - Workforce management - Call and screen recording - Business intelligence - Performance analytics - Quality and compliance management
Key features
- Arm agents with unified communications and the right information at the right time with LiveVox Contact Center for Salesforce.
- Agents work from a sleek interface with easy access to inbound and outbound voice calls using the LiveVox Agent Panel within the Salesforce CRM.
- Unlock greater value from your Salesforce experience by seamlessly integrating LiveVox's class-leading risk mitigation, call routing, AI, and performance analytics tools.
Keyword rankings
LiveVox Contact Center for Salesforce ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #11
- 2.contactRank #60
Competitors & alternatives
AppRanks tracks competitor sets per category. For LiveVox Contact Center for Salesforce, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is LiveVox Contact Center for Salesforce?
LiveVox Contact Center for Salesforce is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2022. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by NICE CXone.
Is LiveVox Contact Center for Salesforce free?
LiveVox Contact Center for Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.