Intelligent Communication Manager for Salesforce AppExchange
Intelligent Communication Manager is a Salesforce AppExchange app by Maaz Technologies.
AppRanks data: Intelligent Communication Manager has been on the Salesforce AppExchange marketplace since 2022 (4 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Intelligent Communication Manager is a newly-listed Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Maaz Technologies — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Intelligent Communication Manager?
See Intelligent Communication Manager's alternatives ranked by audit score, rating, and review velocity.
About Intelligent Communication Manager
How Intelligent Communication Manager works
The art of customer service has evolved and is keep on changing with ever-growing communication channels. Nowadays customer Experience speaks volumes of the ability of brands to add value to the customer journey. Steady and optimal customer experience is what is needed to address demands of today’s customer. ICM bridges these requirements between organization and customer through consistent omnichannel experience across many different chat communication channels. ICM is designed to bring instant and pleasant communication between the client and the organization, using many chat channels including (WhatsApp, Facebook, Webchat, Twitter, Mobile App, email, SMS etc.) Intelligent communication manager efficiently handles all customer requests intelligently through Google Dialog flow and seamlessly connects them to the live agent, improving customer satisfaction, reducing average handle time and increasing productivity. ICM is Simple, Intuitive and Steady with Intelligent chatbot capabilities ICM has Advanced Intelligent chat routing and Queuing Capabilities Artificial Intelligent Enabled Response and converses in 40+ languages Detailed Visualization and Analytics Dashboard
Key features
- Intelligent chat routing: recognizes customer identification from on chat arrival and correlates previous chat events for same customer in CRM for reporting. Multi-lingual: Understands and converses with users in 40+ languages globally.
- Omni-channel Availability: Deployment-ready for channels like WhatsApp, Facebook, Email, twitter, SMS, Web, Mobile etc NLP chatbots: Human-like Natural Conversations: understands the context of the chat to have human like interactions with the customer
- Visualization and Analytics: Detailed Analytics of the solution with several dashboard including channel breakdown, sentiment analysis, agent response, bot conversation rate, Queue details etc.
Keyword rankings
Intelligent Communication Manager ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #5
- 2.chatbotRank #73
Competitors & alternatives
AppRanks tracks competitor sets per category. For Intelligent Communication Manager, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Intelligent Communication Manager?
Intelligent Communication Manager is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2022. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Maaz Technologies.