Tracey Bot: Work.com Contact Tracing Bot for Salesforce

Scale up your contact tracing initiatives with Tracey, the Einstein Bot for contact tracing. Leveraging digital channels, organizations can automate lower effort manual contact tracing processes that are required for gathering information from potentially impacted individuals. This frees up contact tracers to focus on more complex and higher effort tracing engagements. By automating the notification, collection, and updating of contact tracing details, Tracey goes to work building detailed contact tracing graphs and instantly notifying those exposed to prevent further spread in the community. Using a conversational bot across phone and messaging, an organization can notify potentially impacted participants about the details of their encounters, gather and trace symptom-related information, and enroll participants in health programs like daily virtual temperature checks. Tracey also provides a conversational interface for participants to view and update their health status and encounter information at any time on the channel of their choice.