Ombudsman Cloud Care (OCC) for Salesforce AppExchange
Ombudsman Cloud Care (OCC) is a Salesforce app, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 12, 2026.
Ombudsman Cloud Care (OCC) is a Salesforce AppExchange app by Salesforce Labs. With a rating of 5.0★ from 2 reviews.
AppRanks data: Ombudsman Cloud Care (OCC) has been on the Salesforce AppExchange marketplace since 2020 (6 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ombudsman Cloud Care (OCC) is a category-leading Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Ombudsman Cloud Care (OCC)
How Ombudsman Cloud Care (OCC) works
Ombudsman Cloud Care app is a complete case management solution designed to modernize outdated tools, such as a shared email account, paper call logs, Excel spreadsheets, and manual reporting to commands and their superiors. This app is perfect for ombudsman teams of all sizes, but especially those that support large commands with thousands of families and need a secure tool and streamlined process for effective collaboration.
Functionality: · Custom sailor object · Contact relationship lookup to sailor and account records · Resource organization records · Create and manage cases from anywhere (phone, table, or computer) · Save comments, send email, log calls, set to-do tasks linked to case records · Chatter feed to collaborate with co-ombudsman · Case and Contact layouts designed specifically for ombudsman · Preconfigured reports by case reason for monthly ombudsman registry requirement · Preconfigured email template to send case to command · Track and report on time spent · Highlight mandatory reportable cases · Pre-built reports and dashboards and analytics
Key features
- Empowers ombudsman to collaborate with each other more effectively across devices and in real-time.
- Manages case details, activities, updates, comments in one secure system.
- Increases situational awareness to effectively triage caseload by status, priority, reason
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call LoggingRecord and track call details for better communication management.
- Case ManagementManage customer cases efficiently from creation to resolution.
- Email Sending SolutionsDeliver emails reliably to your audience with high deliverability rates.
Keyword rankings
Ombudsman Cloud Care (OCC) ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
- 1.careRank #12
- Rank #12
- Rank #12
Competitors & alternatives
AppRanks tracks competitor sets per category. For Ombudsman Cloud Care (OCC), the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Ombudsman Cloud Care (OCC)?
Ombudsman Cloud Care (OCC) is an app for Salesforce. It currently holds a 5.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2020. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Salesforce Labs.
Is Ombudsman Cloud Care (OCC) free?
Ombudsman Cloud Care (OCC) offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.