Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard for Salesforce AppExchange
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard is the #76 ranked dashboards and reports app on Salesforce, with a 3.3 average rating from 6 reviews, with a free plan available, as of July 8, 2026.
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard is a Salesforce AppExchange app by Salesforce Labs. With a rating of 3.3★ from 6 reviews, it currently ranks #76 in the Dashboards And Reports category.
AppRanks data: Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard ranks #76 in Dashboards And Reports on Salesforce AppExchange, placing it in the top 32% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard is a mixed-rating Salesforce app with a limited review volume. It is listed in the Dashboards And Reports category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (3.3★) — read recent low-star reviews before committing
- −Limited review base (6) — ratings can shift significantly with new feedback
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About Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard
How Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard works
Understand how your team is focusing their time with omni-channel, and get a clear view on how your customers are interacting with your business! You can also track your usage of the consumption based channels, to ensure you are tracking to expected usage.
For a full breakdown on each of the reports, please see the guide attached on this listing under 'More Details'.
These dashboards access data from standard fields on the AgentWork, Chat Transcripts, and Messaging Sessions, to help you get started immediately!
Please enable Omni-Channel under 'Omni-Channel Settings', Chat under 'Chat Settings' and Messaging under 'Messaging Settings' in Service Setup before attempting to install this dashboard or it will fail.
Note: This is using the old Chat Transcript Object for Chat Reporting. You may be using our new Enhanced Messaging, which uses the Messaging Session Object instead. Both Objects are technically used in this Dashboard, and it is a requirement that you have the old Chat Transcript enabled. Anyone who has access to the Messaging Session Object will also have access to the old Chat Transcript, and may still find this Dashboard useful after turning both on
Key features
- Track performance over time of key KPIs such as wait time, speed to answer and the average messages per session
- Track the usage of each consumption based product (SMS Conversations, Triggered Outbound Messages & Bot Conversations)
- Track any errors with delivering SMS or WhatsApp messages to customers.
Category rankings
As of Jul 8, 2026- Dashboards And Reports#76of 240Top 32%
- Analytics#284of 898Top 32%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #7
- 2.usageRank #11
Competitors & alternatives
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboarddoesn't have curated competitor matchups yet. Other tracked dashboards and reports apps on Salesforce:
Frequently asked questions
What is Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard?
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard is an app for Salesforce. It currently holds a 3.3-star rating from 6 merchant reviews, and it has been listed on the marketplace since 2020. It is listed under the Dashboards And Reports category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard free?
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard?
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Dashboards And Reports category on Salesforce.
Where does Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard rank on Salesforce?
Digital Engagement (Legacy Chat Transcript + Messaging Session) Dashboard currently sits at position #76 in the Dashboards And Reports category on Salesforce. That places it in the top 32% of 240 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.