Chat (Live Agent) Dashboard for Salesforce AppExchange
Chat (Live Agent) Dashboard is the #19 ranked dashboards and reports app on Salesforce, with a 5.0 average rating from 5 reviews, with a free plan available, as of July 12, 2026.
Chat (Live Agent) Dashboard is a Salesforce AppExchange app by Salesforce Labs. With a rating of 5.0★ from 5 reviews, it currently ranks #19 in the Dashboards And Reports category.
AppRanks data: Chat (Live Agent) Dashboard ranks #19 in Dashboards And Reports on Salesforce AppExchange, placing it in the top 8% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Chat (Live Agent) Dashboard is a category-leading Salesforce app with a limited review volume. It is listed in the Dashboards And Reports category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 5 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Limited review base (5) — ratings can shift significantly with new feedback
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About Chat (Live Agent) Dashboard
How Chat (Live Agent) Dashboard works
Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you!
- Chats over time by site, location, & language - Average response & wait times - Time idle & at capacity by agent - Chats by deployment
Find the "Chat Dashboard Package" under your Dashboards.
Pre-requisites:
Run the Service Setup for Chat as described in the below Trailhead
https://trailhead.salesforce.com/en/content/learn/modules/web-chat/web_chat_get_started
You also need one of the following:
1) Chat licenses in your production org: talk to your sales representative 2) A developer edition: https://developer.salesforce.com/signup 3) A trial edition: https://sfdc.co/servicetrialee
Key features
Category rankings
As of Jul 12, 2026- Dashboards And Reports#19of 240Top 8%
- Analytics#76of 898Top 9%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Chat (Live Agent) Dashboard ranks for 7 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
Chat (Live Agent) Dashboarddoesn't have curated competitor matchups yet. Other tracked dashboards and reports apps on Salesforce:
Frequently asked questions
What is Chat (Live Agent) Dashboard?
Chat (Live Agent) Dashboard is an app for Salesforce. It currently holds a 5.0-star rating from 5 merchant reviews, and it has been listed on the marketplace since 2020. It is listed under the Dashboards And Reports category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Chat (Live Agent) Dashboard free?
Chat (Live Agent) Dashboard offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Chat (Live Agent) Dashboard?
Chat (Live Agent) Dashboard is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Dashboards And Reports category on Salesforce.
Where does Chat (Live Agent) Dashboard rank on Salesforce?
Chat (Live Agent) Dashboard currently sits at position #19 in the Dashboards And Reports category on Salesforce. That places it in the top 8% of 240 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.