Chat (Live Agent) Dashboard for Salesforce
- Category rank
- #25 in Dashboards And Reports
- Price
- Free plan
- Listing audit
- 63/100
Chat (Live Agent) Dashboard is a Salesforce AppExchange app by Salesforce Labs. With a rating of 5.0★ from 5 reviews, it currently ranks #25 in the Dashboards And Reports category.
Chat (Live Agent) Dashboard is the #25 ranked Dashboards And Reports app on Salesforce, with a 5.0 average rating from 5 reviews, free to use, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Chat (Live Agent) Dashboard ranks #25 of 254 in Dashboards And Reports on Salesforce. It holds a 5.0★ average from 5 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2020
Cons
- −Only 5 reviews — the average can still move with a few new ratings
About Chat (Live Agent) Dashboard
How Chat (Live Agent) Dashboard works
Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you!
- Chats over time by site, location, & language - Average response & wait times - Time idle & at capacity by agent - Chats by deployment
Find the "Chat Dashboard Package" under your Dashboards.
Pre-requisites:
Run the Service Setup for Chat as described in the below Trailhead
https://trailhead.salesforce.com/en/content/learn/modules/web-chat/web_chat_get_started
You also need one of the following:
1) Chat licenses in your production org: talk to your sales representative 2) A developer edition: https://developer.salesforce.com/signup 3) A trial edition: https://sfdc.co/servicetrialee
