Issue Box for Salesforce AppExchange
Issue Box is a Salesforce app, with a 4.3 average rating from 3 reviews, with a free plan available, as of Sep 11, 2026.
Issue Box is a Salesforce AppExchange app by Salesforce Labs. With a rating of 4.3★ from 3 reviews.
AppRanks data: Issue Box has been on the Salesforce AppExchange marketplace since 2020 (6 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Issue Box is a well-rated Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Limited review base (3) — ratings can shift significantly with new feedback
Looking to switch from Issue Box?
See Issue Box's alternatives ranked by audit score, rating, and review velocity.
About Issue Box
How Issue Box works
This is an app that allows users to report issues while they are using the Salesforce platform. The main function is to automatically capture critical session details on the click of a button. The user will then add additional details about the error and once saved a chatter alert will be sent to the system admin.
An admin can follow up via an issue queue for more details or to inform user about a fix. The admin can customize the application to capture different types of issues such as bugs, errors or feature requests to suit the business needs of the company.
Key features
- Automate capturing of issues, bugs or errors along with session details on the salesforce platform at the click of a button.
- Creates a streamlined process where an admin can quickly follow up with new Issues from Chatter notifications once an issue has been logged. Using the Issue record users can track their issue's status.
- With built-in dashboards and reports admins can conveniently review all open issues from their Salesforce home page; making it simple to check their pipeline and prioritize issues.
Keyword rankings
Issue Box ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
- 1.issuesRank #2
- Rank #8
- Rank #9
Competitors & alternatives
AppRanks tracks competitor sets per category. For Issue Box, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Issue Box?
Issue Box is an app for Salesforce. It currently holds a 4.3-star rating from 3 merchant reviews, and it has been listed on the marketplace since 2020. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Salesforce Labs.
What does Issue Box integrate with?
Issue Box lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.