Troubleshoot My Device for Salesforce AppExchange
Troubleshoot My Device is a Salesforce AppExchange app by Salesforce Labs.
AppRanks data: Troubleshoot My Device has been on the Salesforce AppExchange marketplace since 2019 (7 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Troubleshoot My Device is a newly-listed Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Troubleshoot My Device
How Troubleshoot My Device works
Troubleshoot My Device in a whole new way using Flow Template with Video based Online Help Room and Schedule a Visit capability.
Features included in the package:
1. Video Based Virtual Help Room Support 2. Schedule Appointment 3. Intelligent way of assigning to expert 4. Rate Experience 5. Log a Call 6. Log Activity 7. Email Notification to Expert 8. Case Creation 9. Navigation to Case Detail page 10. Case closure
All these features by just click, no code!
How it helps?
Provides video based real time resolution support with Video based Online Help Room which makes troubleshooting easier and accurate. Webcam support helps in better interaction with customer as videos help get your message quickly and accurately and assists in accurate way of understanding customer problem.
Schedule Appointment feature helps to schedule a field visit appointment to troubleshoot an issue in an intelligent way by automatically creating a task for a customer service representative expert in solving the issue.
Flow Template helps to create or install pre-built business processes that you can customize by cloning to create customized business processes.
Key features
- Provides video based real time resolution support with Video based Online Help Room for troubleshooting issue. Live and Video based way of reporting and assisting customer provides accurate, quick and interactive way of understanding their problem.
- Schedule Appointment feature helps to schedule a field visit appointment to troubleshoot an issue, with just clicks. Also, automatically creates a task for a customer service representative expert in solving the issue, along with sending email.
- Installation and Customization Guide for the listing - https://salesforce.quip.com/cJHJA2tFVh3P Source Code Repo Link -https://github.com/SalesforceLabs/TroubleshootMyDevice/
Keyword rankings
Troubleshoot My Device ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #8
- Rank #45
Competitors & alternatives
AppRanks tracks competitor sets per category. For Troubleshoot My Device, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Troubleshoot My Device?
Troubleshoot My Device is an app for Salesforce. It is published on Salesforce AppExchange and tracked daily by AppRanks, and it has been listed on the marketplace since 2019. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Salesforce Labs.
Is Troubleshoot My Device free?
Troubleshoot My Device offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.