Case Notification on E-mail and Community Post for Salesforce
- Price
- Free plan
- Listing audit
- 62/100
Case Notification on E-mail and Community Post is a Salesforce AppExchange app by Salesforce Labs. With a rating of 3.0★ from 2 reviews.
Case Notification on E-mail and Community Post is a Salesforce app, with a 3.0 average rating from 2 reviews, free to use, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
Case Notification on E-mail and Community Post is a Salesforce app. It holds a 3.0★ average from 2 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2019
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Only 2 reviews — the average can still move with a few new ratings
About Case Notification on E-mail and Community Post
How Case Notification on E-mail and Community Post works
Problem: Cases are falling through the cracks because agents aren't receiving notifications when customers email back with an update, negatively impacting CSAT and retention
Solution: Custom notifications, a feature in the Summer '19 Release, provides real-time notifications to agents right in the console and mobile app. Agents can respond immediately and keep your customers happy! This will only notify the agent if they are the Case Owner, and does not notify Queues, as that would overload agents. You can modify it if you wish.
This package consists of - 2 Process Builders (*Community Case Post - Case Owner Notifier and *Inbound Email - Case Owner Notifier) - A Custom Notification
Key features
- Improve CSAT
- Increase retention
- Decrease case resolution time
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.