Service & Support Dashboards for Salesforce AppExchange
Service & Support Dashboards is the #12 ranked agent productivity app on Salesforce, with a 4.1 average rating from 15 reviews, with a free plan available, as of July 8, 2026.
Service & Support Dashboards is a Salesforce AppExchange app by Salesforce Labs. With a rating of 4.1★ from 15 reviews, it currently ranks #12 in the Agent Productivity category.
AppRanks data: Service & Support Dashboards ranks #12 in Agent Productivity on Salesforce AppExchange, placing it in the top 4% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Service & Support Dashboards is a well-rated Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 15 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Limited review base (15) — ratings can shift significantly with new feedback
Looking to switch from Service & Support Dashboards?
See Service & Support Dashboards's alternatives ranked by audit score, rating, and review velocity.
About Service & Support Dashboards
How Service & Support Dashboards works
If you’re using salesforce.com Service and Support to track cases, then you should be interested in dashboards that will help you analyze the performance in your company. Dashboards can provide a visual representation of your realtime operations, agent workload and productivity, critical customer information and key performance indicators.
This offering is intended to provide you with some food for thought; a starting point for the customizations you will need in order to make these dashboards work for your organization.
Also, please note that there are footnotes provided with each dashboard component. They are there to help you understand the content and to offer suggestions for how you might customize them. Please remember to edit these footnotes to reflect your customizations once you make them.
Key features
- Custom reports based exclusively on the out-of-the-box application
- Dashboards for at-a-glance views of import Customer, Rep/Agent and KPI metrics
- Executive Dashboard for quick access to critical real-time and historical operational data
Category rankings
As of Jul 8, 2026- Agent Productivity#12of 306Top 4%
- Customer Service#55of 1,105Top 5%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Service & Support Dashboards ranks for 6 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #8
- Rank #10
- Rank #11
Competitors & alternatives
Service & Support Dashboardsdoesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Service & Support Dashboards?
Service & Support Dashboards is an app for Salesforce. It currently holds a 4.1-star rating from 15 merchant reviews, and it has been listed on the marketplace since 2006. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Service & Support Dashboards free?
Service & Support Dashboards offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Service & Support Dashboards?
Service & Support Dashboards is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Service & Support Dashboards rank on Salesforce?
Service & Support Dashboards currently sits at position #12 in the Agent Productivity category on Salesforce. That places it in the top 4% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.